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foxglove_1's avatar
foxglove_1
Helpful | Level 6
3 years ago
Solved

Dropbox No Longer Launches - macOS Monterey 12.6.1

The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and sele...
desktop
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Mac
  • foxglove_1's avatar
    foxglove_1
    3 years ago

    Performing a manual uninstall and re-installing resulted in Dropbox sort of half-working, but it took a clean OS installation from scratch for it to finally work again, unfortunately.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi foxglove_1, thanks for bringing this to our attention.

 

When you reinstalled the app, did you uninstall it first, or do the advanced reinstallation?

 

This will help me to assist further!

  • foxglove_1's avatar
    foxglove_1
    Helpful | Level 6
    3 years ago

    Hi Jay,

    I did not attempt to uninstall Dropbox first. Since it's now in a broken state, how should I proceed?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the follow-up, foxglove_1.

       

      First, can you please let us know the current location of your Dropbox folder?

       

      You can find this by right-clicking on a file/folder in your Dropbox folder and then clicking on "get info".

      • foxglove_1's avatar
        foxglove_1
        Helpful | Level 6
        3 years ago

        Hi Hannah,

        My Dropbox folder is in the default location: "~/userfolder/Library/CloudStorage/Dropbox"

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