Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
2 years ago
Solved

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

kolella's avatar
kolella
Helpful | Level 5
2 years ago

exact same issue on mine. MacBook pro M3 with Sonoma 14.4. It happens after a restart and after a long sleep. Only way to make it work again is by completely closing and reopening the desktop app v 194.4.6267

Oblique's avatar
Oblique
Explorer | Level 4
2 years ago

I have the same issue - same config as Kolella

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi everyone, have you already contacted the support team directly regarding this matter?

    • kolella's avatar
      kolella
      Helpful | Level 5
      2 years ago

      I've done it and the help I got was: "Okay. I can suggest an advanced reinstall of the application, this might help with the issue." I've already done a reinstall of the application deleting all of dropbox folders ... plist ... cache ... ~/Library/CloudStorage ... but support insists in sending me those advanced instructions by mail. I'm now waiting for the mail ...

      • kolella's avatar
        kolella
        Helpful | Level 5
        2 years ago

        I've reinstalled as per advanced instructions (https://help.dropbox.com/installs/advanced-reinstall) and issue is still present.

        Closing the dropbox app on the menu bar and reopening it solves the problem until next reboot

         

        - if you have a Mac with apple silicon processor than don't download dropbox through the previous link because it download's intel version of the app but download from https://www.dropbox.com/desktop)

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions