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Domscillator's avatar
Domscillator
Helpful | Level 6
2 years ago
Solved

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

kolella's avatar
kolella
Helpful | Level 5
2 years ago

I've reinstalled as per advanced instructions (https://help.dropbox.com/installs/advanced-reinstall) and issue is still present.

Closing the dropbox app on the menu bar and reopening it solves the problem until next reboot

 

- if you have a Mac with apple silicon processor than don't download dropbox through the previous link because it download's intel version of the app but download from https://www.dropbox.com/desktop)

 

kolella's avatar
kolella
Helpful | Level 5
2 years ago

I've "solved" my problem with a small workaround. Disabled Dropbox startup item and created a Mac shortcut startup item that launches dropbox after a delay of 30 seconds.  I will wait for an app update to try dropbox's auto startup method again. I don't know if it's a dropbox bug but it is probably starting before internet connection is established and it's unable to reconnect on it's own

  • DBJR's avatar
    DBJR
    Helpful | Level 5
    2 years ago

    Kolella, please ignore my previous inquiry. I figured out that ShortCut setup you suggested and it worked like a charm. Thank you.

  • Oblique's avatar
    Oblique
    Explorer | Level 4
    2 years ago

    The developer needs to fix this. it is lazy to suggest workarounds for end users. It has happened twice on 2 MacBooks I installed over the past week - fresh installs - latest OS, M3 chipset

  • lighthouse1784's avatar
    lighthouse1784
    New member | Level 2
    2 years ago

    1000% agree with these comments. In the past year or so I have gone from (1) 100% fan of dropbox, recommend them to everyone I know to (2) not sure I can trust them, stupid stuff goes wrong, support team says "hey, have you restarted your machine, maybe re-start machine, and if that doesn't work, why don't you write your own javascript program to fix the issue. Best of luck!!!"

  • hoanganhtung's avatar
    hoanganhtung
    Explorer | Level 4
    2 years ago

    I restarted the modem and the problem was resolved

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