Forum Discussion

sfsam's avatar
sfsam
Explorer | Level 3
2 years ago

Dropbox on Mac stuck syncing indefinitely for days.

The Dropbox icon in my menu bar has shown the syncing icon for days. I've tried restarting the app as well as restarting my computer. When Dropbox starts up, it says "Syncing 2 files..." for a little...
desktop
Mac
sync
sfsam's avatar
sfsam
Explorer | Level 3
2 years ago

I followed the "stable version" link in your reply and it downloaded an installer. I ran the installer and it again installed v214.3.5170. When I did the first reinstall, I'd gotten the installer from: https://www.dropbox.com/install and it gave me v214.3.5170.

I already had "Early access" turned off in my preferences.  I never intended to use a beta. Issue persists.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi sfsam, thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • jibletgreyv's avatar
    jibletgreyv
    New member | Level 1
    10 months ago

    Were you ever able to get to the bottom of this? I have the same issue.. 103,000ish files infinitely syncing. It's making me crazy.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey jibletgreyv - sorry  to hear you're having issues with this.

    If you already rebooted your computer and quit and relaunched the Dropbox desktop app and syncing still gets stuck at the same number of files, could you send us a screenshot of the app's version and status as shown in your menu bar? 

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