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bengal_puppy's avatar
bengal_puppy
Explorer | Level 4
4 months ago
Solved

Dropbox Paper on Android is out of date, and can't be installed on current Android versions.

Paper is badly outdated and it needs an update. It's been years and dropbox paper team had been procrastinating. If an official release for this takes time. Can we get access to latest working beta build of this app?

Application Affected
Dropbox Paper
Device
Pixel 8, Pixel 9, Samsung Galaxy Ultra and so on.
Operating System/Browser (if using the web)
Android
Dropbox App Version (if using the app)
Play Store doesn't let us install the App, ref: https://play.google.com/store/apps/details?id=com.dropbox.paper&hl=en_US

Question or Issue
They keep closing user tickets on this without resolving and asks to check support tier. We need to escalate this. Need some support from other users who are having the same problem.

References where we can be heard:

Android
Dropbox Paper
Install
Mobile
  • Neal's avatar
    Neal
    3 months ago

    Hi bengal_puppy​,

    I just wanted to share an update about Paper here.

    In October, we will no be supporting the Paper app on app stores anymore and will be focusing on web only access going forward.

    You can read more here.

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  • bengal_puppy's avatar
    bengal_puppy
    Explorer | Level 4
    4 months ago

    > we recommend continuing to access Dropbox Paper via the web.

    Just so you remember we cannot access dropbox via web from Android Phones due to dropbox app integration (please check details in above description and comments)

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey bengal_puppy​, just jumping in for a second. The Dropbox app immediately launching when you load a paper link on web will depend on how you're launching the link.

    I have an Android phone as well and just tested this out. 

    When clicking a Dropbox Paper link directly from Gmail, it will force the Dropbox App to open. 

    But when copying and pasting the Dropbox Paper link directly into a browser address bar (Chrome, Firefox, Samsung Internet) you'll be able to edit it right there in the browser. 

    Try it that way and see if you have success. 

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi bengal_puppy​,

    I just wanted to share an update about Paper here.

    In October, we will no be supporting the Paper app on app stores anymore and will be focusing on web only access going forward.

    You can read more here.

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