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Dropbox permissions error on install on MacOS Monterey
I'm having the same problem others are re-installing on Monterey after a disk wipe and restore from time machine. Here's the dump. Can you advise what to do? I've tried the "advanced re-install" and ...
I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSorry to hear that lorcott - could you send us a screenshot of the error you're getting so that we can have a better look into this?
Here's the error in text format. The screenshots follow:
bn.BUILD_KEY: Dropbox
bn.VERSION: 159.4.5870
bn.constants.WINDOWS_SHELL_EXT_VERSION: 55
bn.is_frozen: True
machine_id: a0d63a66-b5f9-5825-b30e-51b6d0d3e514
pid: 5133
ppid: 1
uid: 504
user_info: pwd.struct_passwd(pw_name='testtester', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='Scott Levine', pw_dir='/Users/testtester', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='testtester', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='Scott Levine', pw_dir='/Users/testtester', pw_shell='/bin/bash')
euid: 504
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'testtester', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'testtester', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/testtester'
appdata: '/Users/testtester/.dropbox/instance5'
real_path='/Users/testtester/.dropbox/instance5'
mode=0o40700 uid=504 gid=20
parent mode=0o40700 uid=504 gid=20
dropbox_path: '/Users/testtester/Library/CloudStorage/Dropbox'
real_path='/Users/testtester/Library/CloudStorage/Dropbox'
mode=0o40700 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
sys_executable: '/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
trace.__file__: '/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T'
real_path='/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T'
mode=0o40700 uid=504 gid=20
parent mode=0o40755 uid=504 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5315, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 419, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 852, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 111, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/}
- Hannah
Thank you for the error log, lorcott, and sorry to see you're having trouble.
Can you please try to update the Dropbox application to the new version that's come out, to see if that helps?
NOPE: Exact same problem. There seems to be a file in one of the MAC libraries that's pointing to an old installation. I think that's why I'm getting permission errors. Just don't know what file or where to look. I cannot be the only one to EVER get this error and unfortunately the tech support team at DROPBOX wasn't very helpful.
Still trying and looking for recommendations.
s
BTW, tried in SAFE MODE without any other results.
I would welcome ANY HELP.
