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snibbe's avatar
snibbe
Helpful | Level 5
4 years ago
Solved

Dropbox permissions error on install on MacOS Monterey

I'm having the same problem others are re-installing on Monterey after a disk wipe and restore from time machine. Here's the dump. Can you advise what to do? I've tried the "advanced re-install" and also setting the permissions in Settings, but am still having the problem.

Thank you!

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: ce202acf-c669-5b82-9f09-136f4627e054
pid: 3688
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/snibbe'
appdata: '/Users/snibbe/.dropbox/instance1'
         real_path='/Users/snibbe/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/snibbe/Dropbox (Personal)'
              real_path='/Users/snibbe/Dropbox (Personal)'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
         real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 832, in wrapper
  File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6094, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

desktop
Mac
Setting up the apps
  • snibbe's avatar
    snibbe
    4 years ago

    I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

19 Replies

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  • lorcott's avatar
    lorcott
    Explorer | Level 4
    4 years ago

    well..."IT CAME UP". My machine rebooted overnight and now Dropbox app will not install again. Very frustrating.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sorry to hear that lorcott - could you send us a screenshot of the error you're getting so that we can have a better look into this? 

  • lorcott's avatar
    lorcott
    Explorer | Level 4
    4 years ago

    Here's the error in text format. The screenshots follow:

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 159.4.5870
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 55
    bn.is_frozen: True
    machine_id: a0d63a66-b5f9-5825-b30e-51b6d0d3e514
    pid: 5133
    ppid: 1
    uid: 504
    user_info: pwd.struct_passwd(pw_name='testtester', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='Scott Levine', pw_dir='/Users/testtester', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='testtester', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='Scott Levine', pw_dir='/Users/testtester', pw_shell='/bin/bash')
    euid: 504
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'testtester', '_serialnumberd'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'testtester', '_serialnumberd'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/testtester'
    appdata: '/Users/testtester/.dropbox/instance5'
             real_path='/Users/testtester/.dropbox/instance5'
                    mode=0o40700 uid=504 gid=20
             parent mode=0o40700 uid=504 gid=20
    dropbox_path: '/Users/testtester/Library/CloudStorage/Dropbox'
                  real_path='/Users/testtester/Library/CloudStorage/Dropbox'
                        mode=0o40700 uid=504 gid=20
                  parent mode=0o40755 uid=504 gid=20
    sys_executable: '/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=504 gid=20
                    parent mode=0o40755 uid=504 gid=20
    trace.__file__: '/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T'
             real_path='/private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T'
                    mode=0o40700 uid=504 gid=20
             parent mode=0o40755 uid=504 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 5315, in _setup_root_for_account
      File "dropbox/sync_root/helpers.pyc", line 419, in get_root_for_account
      File "dropbox/foundation/futures/basic.pyc", line 852, in result
      File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 111, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/6y/23nywj_s54s0rc70clfj9jj00000gr/T/AppTranslocation/0AC71677-AC8D-4AC4-AB07-FA2A4AF1722B/d/Dropbox.app/}

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thank you for the error log, lorcott, and sorry to see you're having trouble.

     

    Can you please try to update the Dropbox application to the new version that's come out, to see if that helps?

  • lorcott's avatar
    lorcott
    Explorer | Level 4
    4 years ago

    NOPE: Exact same problem. There seems to be a file in one of the MAC libraries that's pointing to an old installation. I think that's why I'm getting permission errors. Just don't know what file or where to look. I cannot be the only one to EVER get this error and unfortunately the tech support team at DROPBOX wasn't very helpful.

     

    Still trying and looking for recommendations.

     

    s

  • lorcott's avatar
    lorcott
    Explorer | Level 4
    4 years ago

    BTW, tried in SAFE MODE without any other results.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for your updates and happy November lorcott 

     

    Would it be OK if we reach out via email to investigate a bit further? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sure thing lorcott - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

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