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Dropbox preventing GPU to switch display mode
Hello I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should sw...
Hi Everybody,
We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.
Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.
Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.
Let us know if this works!
Regards,
Ben
Here you go:
Error message :
Version:
As you can see with the other comments, this is not a unique issue to me, its the exact same error as the OP.
Can you please check my dropbox is locking the GPU and preventing it changing ?
Thank you
I'm having the same problem. Dropbox v162.4.5419 (settings are to opt out of using beta releases).
Hey, I'm the OP. I didn't really get around to getting an actual fix, but I just decided to turn of the iGPU entirely (if you have a MUX switch), so my laptop just runs entirely on the discrete GPU all the time. It's worse for battery life, but I'm no longer hindered by this and can let Dropbox run in the background without problems 🙂
Hey guys! Having the same issue as well. "Early release" is turned off, running v163.4.5456.
My solution is to quit the dropbox instead of switching everything to discrete GPU.
Is there any solution for this?
Mine has been messed up black screen whenever its about to load the desktop, but its ubuntu that it wont load linux 5.15.46-47 ubuntu with linux i think the grub or sonething took 2gigs of ram for no reasonI'm having this issue as well on a new laptop with a discrete GPU.
- Dropbox version: 163.4.5456 (experimental versions disabled)
- Operating system: Windows 11 (Version 10.0.22621 Build 22621)
- CPU: i9-12900H
- GPU: Nvidia RTX 3070ti
- Nvidia driver version: 527.56
Please feel free to reach out to me via email and let me know what I can do to help.
Edit: I ignored the "failed to change display mode" message and loaded into my game, and I found that the game used the Nvidia GPU instead of the iGPU. It seems that the error is a non-issue.
Same problem, both GoogleDriveFS.exe and Dropbox.exe are preventing display mode change,
Windows 11
RTX3060 running 528.02
Dropbox v165.4.4286
It feels like no one cares about this problem.
YES, I HAVE THE LATEST VERSION OF THE APP.
YES, THE PROBLEM REPEATS.
Just had the same issue,
Dropbox program version - v167.4.4719
nvidia driver - 528.24
system - alienware m15r7 (AMD) - with the 3070ti discreet GPU
Yea sure.
ThanksI have the same problem. RTX 4080 GPU, get the same message. My dropbox is not a 'beta' version - I've checked.
I've been following this thread for a while now, since I posted the original message. It seems quite clear this is not a matter of some rogue version or beta version being a problem. This is a core Dropbox application issue, which will not be resolved individually by opening tickets with all the people who face this exact same problem :). I've posted a workaround in one of my earlier replies, so people can use that if they want to... But it's not ideal for battery life!
Version 169.4.5684.
Status = up to date.
I've read through this thread and it's clear that there's a problem here which has nothing to do with different versions of Dropbox. Unfortunately I'll have to uninstall Dropbox and cancel my subscription if the problem continues, it's making my computer stall.
Yea, doesn't look like they're actually concerned about fixing this issue. I never even got any email with any ticket number etc. Pointless place to come for help, other than the clues from other users. Same stuff, different bottle...
- Agreed, and I'm pretty positive that is probably some prettying effect in the menu that prevents the driver from switching. I've been exploring other avenues since dropbox doesn't seem to be willing to fix this. It's not the only app that causes the problem, but it's the only one I need to keep running to have stuff synced.
BenDBXCommunity Manager
Hi Everybody,
I have spoken with our team about this issue. We are looking into the nature of the error messages. I am curious about one user's experience on this thread:
"I ignored the 'failed to change display mode' message and loaded into my game, and I found that the game used the Nvidia GPU instead of the iGPU. It seems that the error is a non-issue."
Has anyone else determined if your integrated GPU is actually in use while gaming, or if the error message is erroneous and GPU does switch properly? Regardless, we understand that receiving the error message is not ideal. To further assist, we would like to understand if there actually is an underlying GPU switching error for some of our users, or if the problem is the error message itself.
Regards,
Ben
