Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jharn's avatar
Jharn
Helpful | Level 5
4 years ago
Solved

Dropbox preventing GPU to switch display mode

Hello   I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should sw...
desktop
Error Messages
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.

     

    Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Let us know if this works!

     

    Regards,

    Ben

Ash_mz21's avatar
Ash_mz21
Explorer | Level 4
3 years ago

Same problem, both GoogleDriveFS.exe and Dropbox.exe are preventing display mode change,

 

Windows 11

RTX3060 running 528.02

Dropbox v165.4.4286

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all, thanks for your reports so far. 

 

Can you please let us know if you see the same behavior with our latest, stable version of the desktop app from this page?

 

If you do, we'll reach out via email to investigate a bit further. 

  • Firsto's avatar
    Firsto
    Helpful | Level 5
    3 years ago

    It feels like no one cares about this problem.

     

    YES, I HAVE THE LATEST VERSION OF THE APP.

     

    YES, THE PROBLEM REPEATS.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Firsto, I just logged a ticket for you in our system and sent it over to your Community profile's email address.

     

    When possible, please reply back to me and we’ll check this further.

  • seanature's avatar
    seanature
    Helpful | Level 5
    3 years ago

    Just had the same issue,

    Dropbox program version - v167.4.4719

    nvidia driver - 528.24

    system - alienware m15r7 (AMD) - with the 3070ti discreet GPU

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey seanature! Is it OK if I open a ticket for you, too?

  • seanature's avatar
    seanature
    Helpful | Level 5
    3 years ago

    Yea sure.
    Thanks

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!