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Jon C.10
3 years agoCollaborator | Level 8
Dropbox removing external disk support for Mac users
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
https://help.dropbox.com/installs/macos-support-for-expected-changes
Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕
>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.
> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.
That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.
>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?
> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.
>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?
>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.
>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?
>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.
>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?
>It is, however it is now known as online-only.
- Hi Everybody,We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
- This beta is only available to US-based users
- You must be on macOS 15 beta
- You must have an external drive that is APFS formatted and encrypted
Please let me know if you have any further questions!
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- Jamesgangcc3 years agoCollaborator | Level 9
I'm going to ask you because I can't seem to get back to the initial poster.
I have quite a bit "in the cloud" in dropbox right now. I would like to move it all out of dropbox and onto my external drive. I am not going to deal with this (I'm in the process of upgrading a mac mini, that has 1TB SS to a mac mini 2 that will only have 512gb on it. There is no way everything I have in the DROPBOX can fit on the new mac mini).
So, can I just drag everything into the external for now ... (It's 2TB) and I'll deal with either adding to the Apple iCloud or a different service.
- Jamesgangcc3 years agoCollaborator | Level 9
I don't understand. Won't we be able to store the files on dropbox online only and pull them down when needed? I actually JUST set up an iMovie library on Dropbox this morning. It took a ridiculous amount of time to upload an 800mb MB! film - it was a 30 second video for Pete Sake. I'm in the process of upgrading to a macmini2 with only 512gb on it. I have a Mac mini 1TB that currently has 850 gb used. I need to already move everything and planned on working from a 2TB External.
So, bottom line, can I just drag everything out of drop box - right now! - and stick in on the 2TB external, then either do Google or some other cloud service and be done with dropbox?
- Jamesgangcc3 years agoCollaborator | Level 9
I'm really confused over this. If I've got most of files and folders current set for DROPBOX online only how is this going to affect me? Does it? I don't have the Dropbox app on an external. ie it reads users>Homefolder>Dropbox>xyzfolder. So, if this is the case, when does this issue affect me. I'm certainly not going to choose "Okay" or "start" until I know what's going on. I want to "downsize" my 2014 Mac Mini (1TB) to a 2023 Mac Mini2 (512gb), and planned on putting the videos in dropbox and pull them down to work on them; do I need to now just put them on an external instead? I basically use DROPBOX for storage so how does this change my situation? Any insight is appreciated.
- The Dark Knight3 years agoHelpful | Level 6
On Friday, Dropbox posted this comment...looks like they are pausing the rollout until they implement a solution.
- pete l.33 years agoHelpful | Level 6
It doesn’t affect you.
- collideent3 years agoNew member | Level 2
This would be a deal breaker for my business use of Dropbox. I'd have to cancel my pro subscription, worth thousands of dollars a year, and move to another service.
- collideent3 years agoNew member | Level 2
I hope you will solve this problem soon. This would be a deal breaker for me and my business and I'd need to cancel my pro account.
- tillkrueger3 years agoCollaborator | Level 10
While Dropbox works on making external drive support official, as KzDbx kindly informed us about, I'd like to share an insight that was given to me by one of Dropbox Germany's support agents, Stephanie, who I asked for help with a concern I had regarding moving my Dropbox folder to an external drive, and not wanting to have to download all files again.
The solution she gave me seems to also be relevant to all those of us who already have all of our files on external storage and want to keep it that way...I re-wrote her instructions to hopefully be more clear:
• Quit the Dropbox client
• Download the newest client from http://dropbox.com/downloading
• When installing it, it may have the option "All Files Offline" greyed out (not enough disk space), so continue with "All files Online"
In the next step, choose "Advanced Options" and point the location of the Dropbox folder at your current location (the root of which your Dropbox folder resides in, not the Dropbox folder itself!)
• Dropbox will start and re-index all of your files, without downloading them again, which could take a while, depending on the number of files in your Dropbox
Once finished, your Dropbox folder will be on your external storage and, according to KzDbx, remain there until Dropbox finds an official solution.
Now stop threatening Dropbox with cancelling your subscriptions...they are obviously aware of how important this issue is, and can't afford to fall behind other cloud storage providers who are supporting external storage already!
Thanks KzDbx for letting us know, and please ask your overlords to do a better job communicating your progress to us foot-soldiers. - G-Tech3 years agoHelpful | Level 6
I agree, this is an absolute disaster. I also raised this question with the Dropbox support today and they told me that even existing setups with external hard drives will be migrated to the internal drive by May 2023 at the latest. This will be a show stopper for our business.
We are considering setting up an emergency backup solution based on an old fashioned local file server. However, I have learned that Apple has also removed AFP support and now forces people to use Apple's extremely buggy SMB implementation, that causes many issues especially with Adobe software and messes up access privileges all the time.
What a mess. We are in 2023, have had a working cloud solution for years, and now, we are back in the 90's.
The known issue introduced in macOS 12.3 and regarding access to online-only files from 3rd party apps, is a disadvantage, but it can be eluded if you have a large external drive and make all the data needed available offline.
Really, I don't know what to say. This also goes to Apple who thinks it needs to lock down Macs just like their iPads. iPads can hardly be used for productive purposes because of the massive limitations in iPad OS. Now, it seems Apple tries to do the same to MacOS. These are no good prospects. Not at all.
- workmanlike3 years agoExplorer | Level 4
I am very curious what solution dropbox will offer. With over 300+ TB data on dropbox, it's quite important feature for us.
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