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Forum Discussion
Solved
Dropbox required update, but update failed and so does clean install
Application Affected
Dropbox
Device
HP Probook 650
Operating System/Browser (if using the web)
Windows 10 Pro
Dropbox App Version (if using the app)
none at this moment, not able to install
My dropbox recently popped up a message that I had to update the app. It also stopped syncing. So I downloaded the installer for the update. When I launced it, it said "On your marks", next the window disappears. Nothing seems to happen with the update and dropbox still won't sync.
In services I noticed there are two dropbox updater services. I tried to start them manually but both failed with an unknown error.
Next I completely removed the Dropbox application, removed all registry entries related to dropbox and all dropbox folders on my system (except the data folder).
Downloaded the installer. It launches, downloads the program and next displays a window saying "installing dropbox" with a progress bar. But the installation never finishes and hangs indefinately (tried to leave it at least for an hour).
When I try to close the installer window, it ask me to confirm I want to cancel the installation. When I confirm cancellation finishes after a few minutes and the window closes . However all dropbox processes remain active in the task manager:
When I try to start the installer again, it says there is already an installation running. When I kill all dropbox processes in the task manager, I can relaunch the installer but with the same result, it hangs forever without any error message.
Anything else I can try, or should I start looking for another storage solution?
I get it, so no easy solution anywhere in sight. But thanks anyway for your efforts!
Dropbox has been providing an excellent solution to me for the last 6 or 7 years. Unfortunately now it seems the product quality has gone downhill and no longer forfills my needs so I have to move on. From my viewpoint as a customer, I need a simple solution that forfills my needs and that works. Not something that requires hours and hours of troubleshooting, and even if we would manage to get it to work now, I do not have a lot of fate anymore that the next update won't break it again.
I just installed another cloud storage product from one of your competitors, took me in total 2 minutes setup time and everything works like a dream straight away. Same price and my data stays in the EU, which is a bonus to me. So I'm happy.
I will end my Dropbox subsciption here, best of luck to you all!
22 Replies
Hi mz5
What did you move to? I am having the same probelm with DropBox. Have used it for years but maybe I need to start looking at another solution.
