Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Sam Toor's avatar
Sam Toor
Helpful | Level 6
2 years ago

Dropbox Showing Unplugged while my hard drive is still connected

Hi, my dropbox desktop app showing UNPLUGGED while its still connected. I'm using unlimited Auto backup plan but its not syncing anymore. I try to reinstall the dropbox app, connecting disconnecting the hard drive and also checked if window is updated but nothing work. When I click on the app, it shows that its upto date but I added new folders in the hard drive and its not backing it up. 

desktop
Dropbox Backup

11 Replies

Sort By
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Sam Toor, thanks for bringing this to our attention.

     

    Have you tried disconnecting the external drive and then reconnecting it to your device?

     

    This will help me to assist further!

    • Sam Toor's avatar
      Sam Toor
      Helpful | Level 6
      2 years ago
      Hi, I mentioned above that I try connecting and disconnecting the device
      • Sam Toor's avatar
        Sam Toor
        Helpful | Level 6
        2 years ago
        I mentioned everything as these are generic things

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!