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Ian_A6's avatar
Ian_A6
Collaborator | Level 9
3 years ago
Solved

Dropbox stopped launching from Windows 11 start menu or taskbar

Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect. 

 

Any ideas or anyone else seeing this behaviour?

 

Thanks

 

desktop
windows
  • Ian_A6's avatar
    Ian_A6
    3 years ago

    So Dropbox support sorted it out. It was a beta version that had installed (I don't think I ever asked for beta but it was turned on in preferences). reinstalled stable version and all working 😊

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey everyone! 

     

    Thanks for bringing this to our attention. Our engineers are aware, and actively working towards a fix. 

     

    We'll update you soon with further news! 

  • amk2's avatar
    amk2
    Explorer | Level 4
    2 years ago

    Megan - Another bit of information:  The Dropbox Icon in the Systray still works on Windows 10 (on a PC), and on Windows 11 Home (on a laptop).  It does not work on Windows 11 PRO.  Perhaps there is something different with Windows 11 Pro?   Just a thought for your software engineers to consider.  Thanks!

  • matt70's avatar
    matt70
    New member | Level 2
    2 years ago

    Hi.

     

    Windows Icon/ Settings/ Personalization/ Other system tray icons/ (turn on Dropbox)

     

    You'll  see a new smaller Dropbox icon at the right part of the taskbar.  This icon will work.

     

    You can delete the original taskbar icon.

     

    Matt

  • Ian_A6's avatar
    Ian_A6
    Collaborator | Level 9
    2 years ago
    Thanks for the reply but it’s always been able to launch from the system tray icons. What stopped working was launching it from the taskbar.

    I know it sounds a little petty but launching from the system trade takes two clicks and launching from the taskbar only takes one click!

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