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Dropbox stopped launching from Windows 11 start menu or taskbar
Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect.
Any ideas or anyone else seeing this behaviour?
Thanks
So Dropbox support sorted it out. It was a beta version that had installed (I don't think I ever asked for beta but it was turned on in preferences). reinstalled stable version and all working 😊
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Thanks Nancy. The ticket number is 23013167. It seems it might be an issue with the latest update of DropBox? I am current with DropBox 188.4.6302.
- Nancy
Dropbox Community Moderator
Thanks for that! I was able to go through your convo with our support agent.
So, to make sure I got it right, what you’d like to achieve is to pin the Dropbox folder in your taskbar, correct?
- It is pinned to the systray already, but no longer works - it just spins and doesn’t open Dropbox. It doesn’t work to drag the file folder to the systray nor to start Drop Box from the Windows file folder. I can only open Drop Box from the Drop Box Icon in the lower right corner next to the clock. It does not work to drag that file folder to the Systray either. Thanks.
I've been having the exact same problem and have been losing my mind over it. Can't access Dropbox from Windows 11 taskbar. It just spins and doesn't open, just like other have reported. I can open it from Windows pinned in the start menu by clicking the Windows icon.
Hi Nancy. No change this morning. Windows 11 (up to date). Dropbox 188.4.6302 (says up to date)
Thanks
Can confirm this is also affecting my work PC, which is Windows 10 (same dropbox version)
- Walter
HI all, may I ask if you're running any antivirus, firewall, VPN/proxy setting or other 3rd party apps that could be interfering somehow on the affected computers?
Also, can you confirm that you've rebooted your computer since you first noticed this too?
If you've already reached out to our support team, please share your ticket ID too.
No VPN etc and yes, rebooted and s till not working. Thanks
- Jay
Hi everyone, could you try these steps in another post to see if they help with the behavior you're experiencing?
Not working, I'm afraid. The taskbar icon doesn't have a "properties "tab when right clicked, nor does the start menu icon. It's possible to add a direct shortcut to the Dropbox .exe file onto the start menu, which does then open Dropbox, but that can't be pinned to the taskbar.
