Forum Discussion

bwessel's avatar
bwessel
Helpful | Level 5
2 years ago

Dropbox stops syncing and icon disappears

I’m using an HP laptop as well as iPhone and iPad.  When in my laptop, periodically the Dropbox icon (free version of Dropbox) disappears from my task bar and then I notice that files that should be ...
desktop
sync
windows
bwessel's avatar
bwessel
Helpful | Level 5
2 years ago

My problem is more on my HP Laptop than my apple products. I do most of my changes on my laptop.  When I was updating an excel file today, I noticed that the Dropbox symbol was missing.  In addition, the Dropbox icon is missing from my taskbar!  I think I may be able to get it back by going to Dropbox website and downloading again but this happens a lot.  Why does it stop syncing?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey bwessel - sorry to jump in here, but could you let us know the exact OS version of your computer and the version and status of the Dropbox desktop app as shown in your system tray/taskbar at the moment? 

 

Do you happen to be running any 3rd party apps on your computer that could be interfering somehow? These could vary from security programs like antivirus or firewalls to 3rd party apps that might be monitoring and syncing or backing up your files in the Dropbox folder (apart from the Dropbox desktop app that is). 

 

Let us know more and we'll take it from there. 

  • bwessel's avatar
    bwessel
    Helpful | Level 5
    2 years ago

    My computer is a PC not a MAC.  I’m on Windows 10.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi again, bwessel! Can you please reply to Walter’s second question above, as well? Do you happen to be running any 3rd party apps on your computer that could be interfering somehow?

       

      Have you completely uninstalled and reinstalled the Dropbox app, since this started happening? 

       

      Also, are you able to see the Dropbox icon in your taskbar now? If yes, I’d like you to hover over it and let me know what’s the app version it shows.

      • bwessel's avatar
        bwessel
        Helpful | Level 5
        2 years ago

        Cannot see the Dropbox icon in my taskbar.

  • bwessel's avatar
    bwessel
    Helpful | Level 5
    2 years ago

    Windows 10.  Not sure what. 3rd party app would be? Like Quicken (yes)

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