Forum Discussion

bwessel's avatar
bwessel
Helpful | Level 5
2 years ago

Dropbox stops syncing and icon disappears

I’m using an HP laptop as well as iPhone and iPad.  When in my laptop, periodically the Dropbox icon (free version of Dropbox) disappears from my task bar and then I notice that files that should be ...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey bwessel - sorry to jump in here, but could you let us know the exact OS version of your computer and the version and status of the Dropbox desktop app as shown in your system tray/taskbar at the moment? 

 

Do you happen to be running any 3rd party apps on your computer that could be interfering somehow? These could vary from security programs like antivirus or firewalls to 3rd party apps that might be monitoring and syncing or backing up your files in the Dropbox folder (apart from the Dropbox desktop app that is). 

 

Let us know more and we'll take it from there. 

bwessel's avatar
bwessel
Helpful | Level 5
2 years ago

My computer is a PC not a MAC.  I’m on Windows 10.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, bwessel! Can you please reply to Walter’s second question above, as well? Do you happen to be running any 3rd party apps on your computer that could be interfering somehow?

     

    Have you completely uninstalled and reinstalled the Dropbox app, since this started happening? 

     

    Also, are you able to see the Dropbox icon in your taskbar now? If yes, I’d like you to hover over it and let me know what’s the app version it shows.

    • bwessel's avatar
      bwessel
      Helpful | Level 5
      2 years ago

      Cannot see the Dropbox icon in my taskbar.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey bwessel! Downloading the latest version of the Dropbox app from the web is correct. 

         

        However, if you’re not on a free Basic plan with more than 3 devices linked, what I’d like you to do this time is to uninstall the app completely first, and then reinstall on your device. 

         

        Let me know if that makes any difference.

    • bwessel's avatar
      bwessel
      Helpful | Level 5
      2 years ago

      Dropbox version 194.4.6267

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Did you eventually uninstall and reinstall the app, bwessel?

         

        And what's the sync status when you hover over the Dropbox icon?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!