Forum Discussion

bwessel's avatar
bwessel
Helpful | Level 5
2 years ago

Dropbox stops syncing and icon disappears

I’m using an HP laptop as well as iPhone and iPad.  When in my laptop, periodically the Dropbox icon (free version of Dropbox) disappears from my task bar and then I notice that files that should be ...
desktop
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your post, bwessel! 

 

Can you clarify the OS version of your computer? Did you notice this behavior after a specific Dropbox app/OS update? 

 

Have you reinstalled the Dropbox app, since this started happening? 

 

Finally, if the Dropbox icon is visible at the moment, I’d like you to hover over it and send me the app version you see.

 

Let me know.

bwessel's avatar
bwessel
Helpful | Level 5
2 years ago

Windows 10.  To reinstall Drop box do I just go to the website and do the download to Windows 10?

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