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Forum Discussion
Dropbox support for MacOS 12.3 - can we finally upgrade?
Hi, I cannot find anywhere anyone saying that Dropbox properly supports MacOS 12.3, even though it was released weeks ago and has now been superseded by 12.3.1 with zero-day fixes. I can find discus...
Thing is OSes change all the time. Windows implements system changes too that break or alters the way things work for some apps. Apple had betas out to developers for months to help them sort through this. Major software companies like Dropbox have a duty to stay ahead of these kinds of changes, it's part of why we pay a subscription fee. Don't let them off the hook for this.
Just had a chat with them again. It’s in Beta and that’s all they can say. No timeline. Only can say the beta is good and had no complaints. That’s it folks. That’s your answer and that’s what Dropbox thinks of its customers. No public updates, no emails to customers. Nothing. Radio silence all the way.
Well that’s me done. I’m looking at alternatives. Probably 15 years I’ve been a customer but they’ve lost me. Done with their bullsh*t.
If you’re reading this dbox_, that’s 10 business licences gone.
Well that’s me done. I’m looking at alternatives. Probably 15 years I’ve been a customer but they’ve lost me. Done with their bullsh*t.
If you’re reading this dbox_, that’s 10 business licences gone.
It's a shame that any threats of leaving probably won't help at all as Dropbox has a revenue of over 2 billion a year of which the majority probably comes from Windows users. I'm curious if there's any other proper service out there with unlimited storage and have smart sync etc though. Previously the company i work for was using Google Drive which was so slow...
Also having 17.5 million paying users doesn't make it an easy task to provide a stable platform when Apple changes stuff drastically, but at least it would be nice to get some more communication of them about the issue 🙂
- There is this: https://www.sync.com/
I just had a look and the only thing I’m a bit hesitant on is the online / offline sync is still in beta.
No affiliation or anything and I just did a quick search so no idea if it’s any good.
Another one is Box.com but my experience with them is that they’re a bit slow. They do have cloud sync as I use them for clients. Google Drive I am not a huge fan. Very difficult to work with especially for a design company. Box has had major issues with Apple's new FPE extension, which is probably why Dropobox has kicked the can on this for so long. Still doesn't excuse their lack of transparency and information.
- Let me know where you go. Cloud storage simply sent up or down / auto download / opening files not downloaded. Well displayed difference between local or cloud files. Security and no snooping of my files.
That’s it. Then goodbye. Because even though I have the beta and it seems ok - it is clear Apple users are not really a concern. - Box when I’ve used it has been really slow and temperamental.
- Jay
Dropbox Community Moderator
Hi everyone,In case you have not seen the update on the availability of full support for macOS 12.5 and higher, we’re continuing to expand our rollout through May 2023, and anyone interested in receiving this updated experience earlier can join our beta now.When you’re eligible, you’ll receive a notification from the Dropbox icon in your menu bar. In most cases, you can expect to receive the updated version of Dropbox for macOS by the end of May 2023.Here’s how you can join our beta:- Basic, Plus, Professional, and Family plan customers: Turn on early releases and keep an eye out for a notification to opt-in
- Standard, Advanced, Enterprise, and Education customers: Contact your Account Team or Customer Support for more information
The updated experience is more integrated with macOS and comes with some changes that are consistent with macOS requirements. For more information, please visit our Help Center.
Thank you. - I saw this but I still have a query in that is this update only for 12.5 and above or will it also work on OSes thaf haven’t been updated?
As in, do we have to update the OS and then Dropbox will give us a notification or will we get updated on the app even if we haven’t updated the OS.
I can’t get a straight answer out of Dropbox on this!
I don’t want to update my OS and then have to wait months for the update from Dropbox, especially as the notification will come through when they’re ready.
Also it would be really helpful if they gave us a build no so we know when it’s all done / we know we’re on the right version. Jay so basically you want us to upgrade to 12.5, and then have the risk of possibly not being able to upgrade because the rollout is going to take several months. Even if we are on the beta programme, there's still no guarantee that we'll be notified to update Dropbox immediately which then leaves us with possibly having to manually download files one by one rather than auto-downloading that can be done now.
Seriously, what are you guys smoking there? You want your clients to take the risk of everything not working because of your own problems. I don't see an advantage here for your customers, you know, the ones that pay for this service.
UKD I'm pretty sure but I certainly hope the dropbox developers are smart enough to make it so that there's just one build for all macOS users.
If you're on 12.4 or lower it'll use the current non-updated system, if you're on 12.5 or higher it will notify you that you can update your Dropbox for macOS which then moves your dropbox folder etc etc.What plan are you on? I'm currently on a business advanced plan so I'm guessing I'll be among the last users to receive it (business customers usually last for safety). I'll surely comment here once I've received it as I updated without knowing so I've been manually putting files to offline for a long time already haha
Tirion2K22 I too am on Business Advanced so same as you, probably the last one to be notified.
Because I run a design company we have a bazillion of files linked all over the place. That's why Dropbox has always worked well for us, especially the auto-download feature. We have over the last year been collating links in to project folders but we are constantly going back to old projects. That's been my major frustration with this whole process of the update. Without the auto-download feature we could spend several hours hunting links and downloading them one by one, and as a business, time is money.
This whole update has left a nasty taste in my mouth. I do have 1 machine running macOS 13.X and that has not received an update even though we are signed up for the beta programme. To me this has been a disaster both as a company for Dropbox and most certainly for a PR exercise with their decision to literally bury their head in the sand and ignore customers.
Add to the fact I have 40TB of data on Dropbox (and backed-up offline too) moving is not a simple process sadly.
