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Forum Discussion
Dropbox support for MacOS 12.3 - can we finally upgrade?
Hi, I cannot find anywhere anyone saying that Dropbox properly supports MacOS 12.3, even though it was released weeks ago and has now been superseded by 12.3.1 with zero-day fixes. I can find discus...
Tank goodness someone has said that. This is getting ridiculous. Have just been spent 20 minutes with technical support on chat for them to be completely unable to help (can't blame them, they're not developers).
Now stuck with a completely unusable dropbox as I have no access to my files (and spare me the "use your web browser" which quite frankly isn't an acceptable workaround: can I edit my raw files through my web browser?) and now have an unusable cloud storage.
I appreciate Megan taking time to try and help but "wait for files to re-index" is a bit rich. I've waited 24 hours leaving my computer running. And it's still stuck on the exact same number of files to index (with no idea on which file it might be stuck on - if it's even doing anything at all, I'm not convinced it's even trying - because the app isn't exactly very verbose and reports "no sync issue").
Even tried a full OS reinstall to see if that could help. Nope, exact same problem.
OneDrive is able to make it work and has been able to make it work for what, 1 year now? So it's not Apple's fault. It's been 1.5 years since that change has been announced. It's very dishonest to blame Apple on that one. What do I do in the meantime? Tell my clients "can't get started on your project, my app may or may not be re-indexing my files"? And I don't have a few million files like some people here, only a mere 300k.
It's unfortunate I can't a get a pro-rata refund because this would be the bare minimum, there is no chance I'm staying with Dropbox following this debacle.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi seb182, do you have a ticket number reference from your communication with our Support team?
The support team got back to me asking me if I had waited long enough for the indexing to happen. I think it's it fair to say that upward of 36 hours and still not a single file more being indexed is not expected behaviour. The response was quite frankly insulting considering the fact that the issue was explained in the initial message.
I did find a "workaround". I had to reinstall my OS (one more time, which is starting to get old, because it turns out that new version of dropbox prevents relinking your computer to your account if things get botched during the "migration" process and the mess was such that a formatting was the best option), install dropbox, NOT click on the update button and not get the new "experience". This is literally the only option I have at the moment (and anyone facing the same issue, take note, that's the best solution atm). And I'm praying the gods the app doesn't auto-update because if that happens, I will most likely lose access to my files again.
As far as I'm concerned, Dropbox is no longer a viable option since I can lose access to all my files with a simple update that was rushed out with minimal testing by the looks of it. Subscription has been cancelled and I'm now looking for an alternative, which is yet another annoyance to deal with.
