Dropbox thinks my PC is offline

I have the same issue. For over a week, my professional account is not syncing. The personal account on my personal laptop has no issues. Already tried:

- restart Dropbox

- restart laptop

- reinstall Dropbox

- use offline installer (https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-164-4-7914/td-p/647977)

- did an advanced reinstall (https://help.dropbox.com/nl-nl/installs/advanced-reinstall)

Hi bartb, I hope you’re doing well. 

Can you send me a screenshot of what you see exactly on your Dropbox app? 

Have you tried to connect to a different WiFi network, if possible, and the same issue persists?

Restarting Dropbox first gives the error message, saying the app has no internet connection. The system tray icon keeps saying it's busy trying to connect. 

I have tried different networks, yes: both with wifi (at home, at work, at another office) and with internet through LAN connection (both offices).

Hey bartb, sorry to see you're having this issue.

Is it possible that you have a security app, like an antivirus, VPN, firewall, proxy, etc., that might be interfering with the Dropbox app?

If you do, make sure to temporarily disable them, to see if that helps.

Walter 

I can't find the support ticket anywhere when I click on the link in my email.  It brings me to the dropbox support page, but nothing is there (just the generic help tabs)

also another question:  Is Dropbox app still supported for MacOS 10.14.6?

I tried disabling antivirus and firewall, but that made no difference. Also, it was never a problem before.

I don't use a proxy.

Sometimes I use a VPN when I'm working from home, but the same here: it was never a problem before. 

robert1881, have you tried replying to the email directly via your inbox for Walter to assist you further, instead of clicking any links?

Hi bartb, what is the proxy setting in the Dropbox desktop application preferences?

Since it's restricted to this machine in different locations, there should be something on there which is preventing connection to the Dropbox domains. Could you try rebooting the machine and then quitting the Dropbox app, and after that quitting every open app or service in the system tray.

Once everything has quit, try opening the Dropbox app and see if it connects.

Nope, still no changes ...

Hi again, bartb. 

Can you please let me know if you’re having this issue on any other devices (computers/phones) that are connected to the same Dropbox account (not your personal one)?

I'm still not able to get Dropbox to sync on the laptop that was having issues with syncing. My other laptop works fine even though Wi-fi is the same. I can access files on Dropbox on the browser, however. What happens is that the icon shows up on the taskbar, but it stops at "Starting..." or "connecting..."

On my phone I have no issues.

Hey Lyralina and bartb, thanks for all the info.

Can we reach out to you via email, to look further into this?

Hi again, bartb; I just logged a ticket for you. When possible, please reply back to me. 

Thanks!

Jay Walter 

I tried replying to the email, but the automated response says that the email address is an "unmonitored inbox, and will not be answered".  Also, I have no "inbox" on my Dropbox account when I login on the website either.  

Jay 

I have also tried this solution and it still does not let me even type in my user/password to login to the app on my desktop.

Hey robert1881, it sounds like you replied to that ticket after it was closed. 

Can you send us the ticket number for the new communication (the one that went to the unmonitored inbox)?

As for you, Redalong, can we email you as well?

Hi Redalong, I just sent you an email. 

I'll see you there!

Hi!

I have been having the same problem for approximately a month: first, Dropbox (Plus) on my laptop stopped synchronizing properly (stuck at 99%), and when I tried to re-install the app, it started claiming my computer were offline. I have tried all the solutions mentioned in this thread (as well as elsewhere), but nothing helps. I blame Windows 11 because my phone, computer and tablet work fine. Still I really need the access from my laptop, too.

That's a bit weird, because Dropbox works fine on my home laptop running Windows 11, and it stopped working on my work laptop running Windows 10.

How do I enter my support ticket? The link in the email just leads me to the general support page. I cant find any link to support tickets or any place to enter ticket number.

Hi Redalong, if you reply to the email you received, the support agent would be able to see it in our system and then assist you further.