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Lyralina's avatar
Lyralina
Explorer | Level 4
3 years ago
Solved

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
desktop
Error Messages
Install
windows
  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi again, bartb. 

 

Can you please let me know if you’re having this issue on any other devices (computers/phones) that are connected to the same Dropbox account (not your personal one)?

Lyralina's avatar
Lyralina
Explorer | Level 4
3 years ago

I'm still not able to get Dropbox to sync on the laptop that was having issues with syncing. My other laptop works fine even though Wi-fi is the same. I can access files on Dropbox on the browser, however. What happens is that the icon shows up on the taskbar, but it stops at "Starting..." or "connecting..."

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Lyralina and bartb, thanks for all the info.

     

    Can we reach out to you via email, to look further into this?

  • bartb's avatar
    bartb
    Helpful | Level 6
    3 years ago
    Yes, please.
    Also: I use Dropbox on my personal laptop.
    I signed in on my professional account there and everything worked fine. It has to be something on my work laptop
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, bartb; I just logged a ticket for you. When possible, please reply back to me. 

     

    Thanks!

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