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Dropbox thinks my PC is offline
Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again".
But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit.
So I tried installing using the Dropbox offline installer. I was able to install Dropbox, but when I try to start it, it still says "No internet connection. Your computer is currently offline. Please check your network settings."
Again, there is internet because I'm able to write this. Any ideas?
I only have Windows Defender now, but I used to have free trial of Mcafee that came with the computer but uninstalled it. I think it might be related?
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Using desktop app on laptop with windows 10. I’ve just discovered that for about a month Dropbox wasn’t working. So my documents are not updated on other locations. The logo is gray. When I click on it it stays on connecting. Nothing happens. I already tried the following:
1. I checked for updates.
2. Closed and open app.
3. Checked internet (everything else works).
4. Checked for windows update
5. Disabled proxy
6. Checked for AppStore troubleshooting
7. Uninstalled and reinstalled Dropbox.
Until now nothing helps.- I have exactly the same issue. Actually just started a new topic before I saw this one. I already tried all the steps mentioned here. Dropbox logo stays gray and if I click on it it is stuck at connecting. No problem on other devices or Dropbox online.
- Walter
Dropbox Community Moderator
Hey Redalong, sorry to hear you're having issues with this.
Could you please try temporarily disabling any antivirus or firewall you might have running on your computer and try the offline installer from this page?
Let us know if you get any different results!
As for you robert1881, would you like me to open a new support ticket for you perhaps?
- Hannah
Hey robert1881, it sounds like you replied to that ticket after it was closed.
Can you send us the ticket number for the new communication (the one that went to the unmonitored inbox)?
As for you, Redalong, can we email you as well?
- @Walter
Thanks. I think I found the problem. Just not sure if there is anyway around it. I think the problem is something called Forticlient. I closed all other virus and firewall programs. But I can’t close this one. I asked IT but even they can’t close it. The official answer was: don’t use Dropbox (it’s laptop from work).
If anyone knows any way to solve except stopping to use Dropbox, I’d love to hear. But I’m afraid I don’t have much choice. I don't think so. I use FortiClient and that was never an issue.
- I really hope you are right. But I’m not sure. I don’t really know what Forticlient does exactly, but understood from the it guy that it blocked certain sites/programs and apparently my work decided they didn’t like people using Dropbox. He said there was no way around.
We use FortiClient for VPN connections, but it also scans for vulnerabilities and it can also function as a firewall. It's possible that your IT department enforces a rule which blocks Dropbox, but I'm not sure how that works. But again: that's not what broke my Dropbox, because I use both Dropbox and Forticlient on my personal laptop and there I have no problems whatsoever.
- Really hope you are right. I also used both for years without a problem. Did you find what was the problem?
