Forum Discussion

DavidAJDavies's avatar
DavidAJDavies
Explorer | Level 3
2 years ago

Dropbox unable to sync folders but said folders don't exist when I try to access them.

For as long as I can remember Dropbox has notified my that 3 folders cannot be synced because I need to give dropbox permission to access the file. The 3 folders it is trying to sync are "My music"...
desktop
Error Messages
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi DavidAJDavies, welcome to our Community! 

 

The first thing I'd like for us to check, is whether your Dropbox Backup is currently enabled. 

 

Would you mind visiting your Backup page online, and letting me know what it reports? 

 

I'll be waiting for your response! 

DavidAJDavies's avatar
DavidAJDavies
Explorer | Level 3
2 years ago

Hi, It comes up with a button 'try dropbox backup' so I assume I'm not using the backup function? I do sync folders across two laptops, a phone and a tablet though.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!