Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jacob m's avatar
jacob m
New member | Level 2
9 months ago

"Dropbox Unexpectedly Quit" error on two Windows 11 computers

The Windows 11 Dropbox app updated on Wednesday and now repeatedly crashes. Software version 219.45.4463. The problem is present on two W11 devices, both received the Dropbox update. Dropbox and Wind...
desktop
Error Messages
windows
Buzon's avatar
Buzon
Helpful | Level 5
2 months ago

Since upgrading to Windows 11 I have been getting this error. I thought it might be because the Dropbox installation was 32 bit and Windows 11 is 64 bit so I removed the app, reinstalled 64 bit and the app would not finish installing. I then allowed Dropbox as an app on my security program (AVG) - manually - as my security program did not see it. It still would not install. I then turned off the security protection temporarily and  it finished installing and signed in. Today on re-starting the error came up again. I turned off the protection and reinstalled without removing and the app works again, with the security protection back on?

  • Buzon's avatar
    Buzon
    Helpful | Level 5
    2 months ago

    I now have to turn off AVG and start Dropbox manually after every re-start, and then re-start AVG.  This is apparently a known AVG fault

    • Buzon's avatar
      Buzon
      Helpful | Level 5
      2 months ago

      At AVG online support suggestion I have uninstalled and re-installed AVG Security.  The problem is still there.

      • Buzon's avatar
        Buzon
        Helpful | Level 5
        2 months ago

        AVG Support have now escalated the issue and I am waiting for a further response.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!