Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Dropbox vs. Ventura nightmare (191.4.4995)
Welp, week two and the "new" Dropbox update continues to reek havoc on my iMac. I've read a lot of community threads, and can already weed out that this is not a "beta" version. I've installed DB version 191.4.4995, on Ventura 13.6.1, and now I've updated to Ventura 13.6.4. After countless system restarts, the Dropbox icon in the top menu bar is constantly grayed out while the Sync History tab says "Starting." Hours go by and nothing happens. Meanwhile, I can not access any files in my Finder that are from DB folders.
Please tell me there's a fix for this. I went a long round with support last week, and they instructed me to do a Terminal command process to look for "Symlinks" (which I said I would not do because it did not make sense with what I was experiencing), and then out of nowhere, all of a sudden, DB just started working. That lasted for the afternoon but the next day on restart it was back to the beginning again.
This has kept my iMac's fan constantly spinning up and CPU usage spiking. "fileproviderd" has constantly been over 100% of CPU usage. And "rtcreportingd" has sometimes jumped way up, other times been around 17% of CPU usage.
UPDATE: Feb 12, 2024
For anyone who finds this thread and is having issues, it's been about a week now since my system has stabilized after updating to the most recent version of Dropbox Desktop app for mac, which initially caused so much trouble for me. I'll admit that I was not optimistic that the Dropbox desktop app for mac would ever be stable again in current Apple/Mac Operating Systems, but it did eventually seem to work itself out. The two keys that seemed to likely help make any difference, although I can't confirm it so it's just my best hunch, are quitting the "fileproviderd" process in the Apple Activity Monitor app, a dozen shut-downs and restarts over several days, and eventually, with enough time, it all returned back to normal—allowing me to do the two special resets. Good luck out there.
27 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Community Moderator
Hey ecampb13, thanks for joining the discussion.
Are you referring to the Terminal commands which help determine if there are any symlinks in the account?
If so, they are the below:
1) Open the Terminal app (Located at /Applications/Utilities/Terminal). You can also search for "Terminal" using the magnifying glass at the top of your screen
2) Copy and paste the following line into the Terminal:
find ~/Dropbox -type l -exec ls -lah {} \;
Hi Hannah,
Thank you! We've confirmed that the user does not have any files or folders that have are symlinked. They're running the latest version of Dropbox app for Mac. Is there anything else to try that will stop fileproviderd from maxing out the CPU?
Hi! I am having the very same issue! Any help?
they are both the latest.
Yesterday I tried to follow the strategies presented by the other user, and it seems to be ok so far
- Jay
Thanks for the update, keep us posted on any changes.
