Dropbox won't connect/Computer not linked to an account.

Question

Hi Everyone. Please help. I have had Dropbox for years. All of a sudden my home computer won't Syn with the others. I have tried: a) Re-installing the DropBox App, Turning off the firewall, turning off virus protection, etc.&nbsp; In the dropbox preference, it says 'this computer is not linked to an account'. When I try to re-install Dropbox it says my machine is not connected to the Internet (which of course it is). I have logged in, logged out, and rebooted the machine - I have tried everything. I am logged in online of course.&nbsp; I have also deleted the cash in the dropbox folder on my machine. I'm lost.&nbsp;

Walter · Answer

Hi there AndyLondon, sorry to hear about this.
&nbsp;
Could you clarify the OS version of your device and also send us a screenshot of the app's status as shown in your menu bar/system tray?
&nbsp;
Do you get any specific error when trying to sign into your account via the app's preferences?&nbsp;
&nbsp;
Any additional information is more than welcome, Andy.&nbsp;

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Dropbox won't connect/Computer not linked to an account.

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