'No Internet Connection. Your computer is offline' on the desktop app in Windows 10

Hi FabioMSoares, thanks for bringing this to our attention.

Just for full clarification, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Is this a personal machine or a company-managed device?

This will help me to assist further!

Hi, Jay!

I don't have a proxy, and turned off VPN (I'm using regular cable Internet connection). It's my personal machine. I've reviewed the firewall rules and haven't found any rule that could be preventing access to any of the Dropbox domains. I even have reset network adapters, flushed DNS, etc.. The issue occurrs even when I disable Kaspersky Antivirus.

Do you have any indications on tests that I can perform myself to check if the dropbox domains are actually being blocked? Something like ping dropbox.com, but I do know sometimes servers may block ping requests.

Awaiting further instructions. Thanks

Hey FabioMSoares, hope it’s OK to jump in. 

Can you send me a screenshot of the current app version running on your Dropbox app? 

I was also able to locate your support ticket in the meantime and I can see your case has been forwarded to our advanced team, so please reply to their latest email, when you can.

Hi Nancy,

Sure. It is here below.

This was reinstalled a couple of times.

Awaiting advanced instructions. Many thanks

Hey FabioMSoares! 

I can see that the Specialized agent working on your case sent some steps for you to follow. Did you have the chance to review the message? 

Thank you for your patience while our team is working to get to the bottom of this.

Hi Fabio, 

I don't know if this can be of any help but you may find any use on this link : https://testmy.net/hoststats/dropbox

Thank you 

I've the same problem, Is there a place where logs are stored?

Hey mofabio - sorry to hear about this.

Can you clarify your computer's exact OS version and the status and version of your Dropbox desktop app as shown in your system tray?

Also, have you ensured that this is not caused by an antivirus, a firewall  or even a VPN/proxy setting? 

PC with windows 11, dropbox version 217.4.4417. I think there is not a problem of firewall or antivirus, I have tried different internet connections from which with other PCs Dropbox works

Have you tried reinstalling the app since you first noticed this mofabio?

If you did and this persists, you can also attempt a clean, advanced reinstall too.