Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kapriss's avatar
Kapriss
Helpful | Level 5
3 years ago
Solved

DropBox won't finish the Set Up on Win10

Hello !

I downloaded the .exe and installed DropBox (I just reinstalled Win10 on my PC)

The first part went well but the Set Up process takes forever and gets nowhere... No error message, nothing...

The blue shapes keep dancing on the window on my screen

 

I reach my files on the site withour problem but the app won't install on my PC

No idea what to do 🙄

Kps

desktop
Install
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.

18 Replies

Replies have been turned off for this discussion
Show More
  • AVeenstra's avatar
    AVeenstra
    New member | Level 2
    3 years ago

    Do i need to create a new Dropbox account with nothing in it or is it just not compatible with my system?

  • Kapriss's avatar
    Kapriss
    Helpful | Level 5
    3 years ago

    AVeenstra 

    In that case be sure to check that you have only TWO devices registered, if you already have 3, you can't install the app on a fourth one...

  • AVeenstra's avatar
    AVeenstra
    New member | Level 2
    3 years ago

    I should not have any devices connected to the account. The one that was using it on died and i have recycled it. how do i find out how many devices it is promulgating to?  I have looked in settings and manage account, don't see a list of devices anywhere.

     

  • Kapriss's avatar
    Kapriss
    Helpful | Level 5
    3 years ago

    AVeenstra  Sign in to your account on line 

    You'll find the list of linked devices under the SECURITY tab

     

  • AVeenstra's avatar
    AVeenstra
    New member | Level 2
    3 years ago

    Thank you! That was the issue. It set up in seconds. 

     

    There were old PCs on the account.

     

    It would be helpful if instead of dancing boxes, we got a message saying that you have too many devices on this account, go to security to review device list or upgrade here. 

     

    Thank you so very much for your time and for sticking with me!!!

     

  • Kapriss's avatar
    Kapriss
    Helpful | Level 5
    3 years ago

    AVeenstra  I'm glad it worked !

    Others have helped me, I helped you, that's how the world should always go round !

    Have a nice weekend !

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions