Forum Discussion

Mat 's avatar
Mat
New member | Level 1
11 months ago

Dropbox won't open on my PC because it thinks I do not have Windows 10.

Since a couple of days Dropbox won't open on my PC. Dropbox says it is because I have Windows 7, 8 or 8.1 but I have Windows 10 since september 2020. See the screenshot I made of this problem.  ...
desktop
Error Messages
windows
Mat 's avatar
Mat
New member | Level 1
11 months ago

Hi Megan,

Thanks for you reaction!

I have tried your solution and the strange thing is that I can not select Windows 10 als an operating system, I can only select windows 7 or 8 but that of course does not solve the problem. As you can see on my screenshot above, I use windows 10 for almost 5 years now. So, this is now a big problem?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

I see, thank you for trying anyway Mat!

Can I send you an email, in order for us to have a closer look into this? 

  • Mat 's avatar
    Mat
    New member | Level 1
    11 months ago

    Hi Megan,

    Yes you can send me an email of course!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Mat , I just sent you the email.

    Reply back to me, and we'll take it from there. Thanks!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!