Dropbox won't show me the option to make content "available offline".

I've payed hundreds of euros to DropBox over the years...

Now I got a new macbook and the files won't online-only sync.  The options don't show up, like they do on my old mac. 

I've re-installed, gave acces and everything. 

I cannot believe DropBox offers this as the only support form.. I didn't choose this software when there was no support, feels like such a ginormous let down. 

Hey jor2, thanks for posting here today!

What is the app's version that you're using, along with its syncing status at the moment?

Also, can you send us a screenshot of the options you see, when you right click on a file in your Dropbox folder? Does syncing work otherwise? If you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

Let me know more, and we'll take it from there! 

https://ibb.co/Gsy7C6P, https://ibb.co/w7tXjF7, here are links to the screenshots. There is nothing in the cue and the options don't show any dropbox related options, eventhough the dropbox folders are right there. 

Hey jor2, unfortunately we can't access the links due to privacy and security reasons.

Can you try to attach them here either by using the camera-like icon, or by pressing Command-V on your keyboard?

While you're at it, feel free to also try out these steps, to see if they make any difference. 

Issue: Right-click options menu missing in Mac OS Finder

Hey there, I am having this exact same issue on my 2024 Macbook Pro M4 Max after migrating from a 2019 Macbook last week. It was working before for years. I rely on it HEAVILY and makes my design process much more streamlined. I'm sure millions of other users agree.

Both systems are running the very latest OS (Sequoia 15.1.1). Support told me to delete Dropbox and reinstall the latest stable version from /download. I did this, then let my files sync for 48hrs, have restarted my computer, relaunched Finder, and still cannot right-click on a Dropbox file from the Finder for access to the options like 'Make available offline' etc.

What am I doing wrong? Any help is appreciated. I'll report if it starts working again.

Sorry to hear that you're having this issue, mrjw.

Do you see other Dropbox options when right-clicking on files in your Dropbox folder?

Does syncing work otherwise? Meaning, if you add a file to your Dropbox folder, will it sync to your account online?

And what do you see when hovering over your Dropbox icon?

Was this issue ever solved? I've been experiencing this same issue for months now. 

Hi LAist! Can you provide a few more details on what you’re seeing exactly on your end? Are you only not seeing the option to make your files available offline or all Dropbox options, in general? 

Feel free to send over a screenshot, as well.

Previously I had several files in my Dropbox "folder" within the Finder window. Those files were at the time both available online and offline.  Since then I right clicked on some of those files and made available online only. The files disappeared from my local finder window but remained visible within the dropbox website.  

What I'm trying to do now and not able to do is the opposite. I want to take some of the files currently set to online-only and make them available offline again. I cannot do that from my Finder window as the files are not visible there. On the dropbox website, the files are visible, but when I right click on the files there is no option to make the files available.

Below is the list of the options available:

Folder Info
Share
Copy
Manage permissions
Open in
Download
Add Automation
Delete
Rename
Move
Copy
Star
Pin to 
Show Pinned Items
Activity
Folder activity

Hey LAist let me also jump in here!

It sounds like you're possibly referring to a different feature, which would be selective sync. 

If you change your files from available offline, to online-only they should remain visible inside your Dropbox folder, but they'd count as 0kB.

However, when you use selective sync, the folders are removed from your Dropbox folder, and visible only on the web. Can you follow these steps in order to change your settings, and let me know if this works out for you?