Forum Discussion

Belloli's avatar
Belloli
Explorer | Level 4
3 years ago

Dropbox won't start on my Mac and I've done all the things, please help

I updated dropbox and now it won't open on my Mac. I reinstalled the OS, updated to the latest OS, my device is in the Dropbox security list,  and I downloaded Dropbox (4 times!) installed and it won...
desktop
Error Messages
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Belloli, sorry to hear about this.

 

Could you try quitting the Dropbox desktop app, rebooting your computer and then relaunching the app and let us know if you still get the same error?

 

Thanks!

  • Belloli's avatar
    Belloli
    Explorer | Level 4
    3 years ago
    Walter, I have done that many, many times. I’ve also, as stated, reinstalled OS, updated OS, updated Dropbox, and run disc utility and repair. Also uninstalling and reinstalling Dropbox. Included in the post was the error code message provided by Dropbox. Please, please, suggest something helpful. Thank you
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      In this case, may we reach out via email to have a further look internally Belloli? 

      • Belloli's avatar
        Belloli
        Explorer | Level 4
        3 years ago

        Sure, the more the merrier

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!