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BD_CSB's avatar
BD_CSB
Helpful | Level 6
3 years ago
Solved

Duplicate Dropbox Options in Context (Right Click) Menu - Windows 11

Title pretty much sums it up. When I right click a file in dropbox or Winblows explorer tree, there are 2 sets of Dropbox options.

With other installed apps and options I've enabled, right click menu is quite long, (full menu no shown below).

How do I consolidate these 2 Dropbox option trees into 1?

Thanx

 

 

 

desktop
GUI
windows
  • Sam DBX's avatar
    Sam DBX
    3 years ago

    Hi everyone, 

     

    Our team has implemented a fix for the duplicate context menu items in Windows 11 that you reported.

     

    Please let us know if you still encounter this issue.

     

    Thank you,
    Sam

43 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi donwright, let's jump right into this! 

     

    Could you clarify your device's OS, along with the Dropbox version that you have installed there? 

     

    Also, you mentioned Christmas, is this when this behavior started happening?

     

    Keep me posted! 

  • Riz's avatar
    Riz
    Helpful | Level 5
    3 years ago

    Are you hear to laugh at your customer's expense or haven't you read the thread? Fewming...

  • brankogrbac's avatar
    brankogrbac
    Helpful | Level 6
    3 years ago

    What is the status of this ticket Megan ? The registry entries have returned (auto update has recreated them) and the double menus have returned as well. I believe that after 6 months the community deserves a resolution to this issue. Not to mention the paying customers.

  • alejo099's avatar
    alejo099
    New member | Level 2
    3 years ago

    Paid user for many years, and I am surprised to the lack of attention to this. 

  • anonymous's avatar
    anonymous
    3 years ago

    Its still a problem ... Windows 11 Version 10.0.22621 Build 22621 ...

    For many, many years I never came to these forums as my Dropbox just worked, over the past year or so I have been coming here more frequently to sort out issues.

    My favourite app is starting to feel a bit frayed around the edges with the lack of attention to detail.  

     

     

  • Speedysystems's avatar
    Speedysystems
    Helpful | Level 5
    3 years ago

    this is another annoyance that could seemingly be easily be fixed ?

  • MaxLebled's avatar
    MaxLebled
    Helpful | Level 6
    3 years ago

    Yup, just got a new laptop with Windows 11 and seeing the same issue. How has this not been solved since February? What are we paying Dropbox $120+ a year for?

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi everyone, 

     

    Our team has implemented a fix for the duplicate context menu items in Windows 11 that you reported.

     

    Please let us know if you still encounter this issue.

     

    Thank you,
    Sam

  • NB141's avatar
    NB141
    Collaborator | Level 8
    3 years ago

    Fixed for me... thanks 🙂

     

     

  • uszer's avatar
    uszer
    Helpful | Level 5
    3 years ago

    worked for me, too. thanks.

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