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Forum Discussion
Error after installation when Dropbox starts creating a "Dropbox" dedicated folder. (Windows 10)
Hello! After trying to reinstall, clear cache, AppData, all Dropbox folders, and so on, I still get the same error after I successfully install and log in to Dropbox(during the process of Dropbox fol...
Did you solve this?
I have the same problem.
It started with Dropbox not opening unless I "Open as Adminstrator". When I reached out to Dropbox sSupport they told me to do an 'advanced install'. This process required that I first remove the current installation.
Now I cannot reinstall it back.
I have managed to successfully install for a different Dropbox account. But for some reason my work account of Dropbox I cannot install. It always hits the same error msg at the end of the install process (after selecting the folder to install it).
The last line in the error txt report is
Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 5879, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 187, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 981, in result File "desktop/dropbox/sync_root/manager.py", line 319, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 249, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 485, in _register OSError: [WinError -2147024501] Access to the cloud file is denied
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey jeremypeet - sorry to hear you're having issues with this.
I found your ticket in our system and passed your comments on, as I can see that your case is being reviewed by an expert of our team at the moment. If you'd like to keep troubleshooting this, I'd recommend getting back to them through your email.
Just to clarify, did you use these steps to perform the advanced reinstall and did you install it with admin privileges in the first place?
Walter
If you have found my ticket in youtr system you may have also taken notice that I first reported this several months back. I have sent back repeated reminders to ask what is going in and all Im told is that the matter has been escalated to your engineers but several weeks still pass and NOTHING!!!
Im sorry to say but I was a strong advocate for Dropbox leading up to this issue arising. My respect to Dropbox as an organisation is practically erased! For the readers benefit, Im not on a free dropbox account, Im a paying subscriber. I just cannot fathom how a business like Dropbox can expect to stay in business when it treats customers like this.
So, yeah, whilst Dropbox drags their feet in solving my matter Im doing what they clearly are not... trying to solve it!
- Hannah
Hey jeremypeet, we appreciate your feedback here.
I can completely understand your frustration, sometimes issues like this may take a bit longer to resolve.
But I can say with certainty that your issue is with the appropriate team and it's being worked on as we speak.
Once the team has more info for you, they'll get back to you on your ticket, so make sure to keep an eye on the email chain.
If there's anything else, please let us know.
