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Forum Discussion

vikkot's avatar
vikkot
Explorer | Level 3
8 months ago

Error after installation when Dropbox starts creating a "Dropbox" dedicated folder. (Windows 10)

Hello! After trying to reinstall, clear cache, AppData, all Dropbox folders, and so on, I still get the same error after I successfully install and log in to Dropbox(during the process of Dropbox fol...
desktop
Error Messages
Install
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey jeremypeet​ - sorry to hear you're having issues with this.

I found your ticket in our system and passed your comments on, as I can see that your case is being reviewed by an expert of our team at the moment. If you'd like to keep troubleshooting this, I'd recommend getting back to them through your email.

Just to clarify, did you use these steps to perform the advanced reinstall and did you install it with admin privileges in the first place? 

jeremypeet's avatar
jeremypeet
New member | Level 2
6 months ago

Walter

If you have found my ticket in youtr system you may have also taken notice that I first reported this several months back. I have sent back repeated reminders to ask what is going in and all Im told is that the matter has been escalated to your engineers but several weeks still pass and NOTHING!!!

Im sorry to say but I was a strong advocate for Dropbox leading up to this issue arising. My respect to Dropbox as an organisation is practically erased! For the readers benefit, Im not on a free dropbox account, Im a paying subscriber. I just cannot fathom how a business like Dropbox can expect to stay in business when it treats customers like this.

So, yeah, whilst Dropbox drags their feet in solving my matter Im doing what they clearly are not... trying to solve it!
 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey jeremypeet, we appreciate your feedback here.

    I can completely understand your frustration, sometimes issues like this may take a bit longer to resolve.

    But I can say with certainty that your issue is with the appropriate team and it's being worked on as we speak.

    Once the team has more info for you, they'll get back to you on your ticket, so make sure to keep an eye on the email chain.

    If there's anything else, please let us know.

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