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Error after linking second account to same location as the original but on a different user profile
Hello - fairly new user to Dropbox.
I started working as an independent consultant for a firm that uses it. I connected a few weeks ago, selectively syncing folders that I needed.
Working fine s...
I pointed it to the same location where the local files were being stored and sync'd. Maybe this created the issue? Now that I cannot get the app to open, I cannot make a change to see if that solves the problem.
Almost certainly has. Dropbox is designed to be a solo system so it doesnt work across multiple logons like that - because its databases etc. are stored in those directories and it'll be all confused.
Your best bet is to uninstall and reinstall making sure each user profile has its own Dropbox directory and install.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorWhat I think Mark suggested is that you keep your Dropbox accounts and computer OS profiles separate Jim_NPS
This means that you shouldn't be pointing your Dropbox folders from two separate Dropbox accounts to be on the same location, or errors like this are bound to show up when trying to set up the Dropbox desktop application on your computer(s).
Just to make sure we're on the same page here, can you clarify what exactly you'd like to accomplish? Are you using two different Dropbox accounts or just two separate OS profiles on your computer? Also, what does your plan tab show at the moment?
I was attempting to "move" the dropbox account from one login to another on the same computer.
After reading Mark's reply, it made sense to me. I was thinking of it more like a set of folders, rather than a database.
I uninstalled dropbox from the original account/login where it was working, and installed on the new login.
Files are syncing and so far it appears to be working fine.
I appreciate the help - the response was great. Thanks!
- Walter
I'm glad to hear you're back up and running and thanks for keeping me in the loop too, Jim.
Let us know if anything else comes up in the future and have a lovely week ahead!
- Theresa
Community Manager
Hi Jim_NPSâ and welcome to the Dropbox Community. I am glad to see that your issue has been resolved đ€.
If you have any more questions or need tips on how to use Dropbox, feel free to join our Dropbox for Beginners group here in the Community. We share handy how-tos, tips and tricks, and itâs a great place for users to chat and get more comfortable with the platform đ.
By the way, I'm Theresa, and youâll see me popping up around the Community đ©âđ». Feel free to tag me in a thread if you'd like more info or have any questions.
Looking forward to seeing you around.
T đș(Dropbox Community Manager)
