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Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
3 years ago

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly -EVERY HOUR FOR THE LAST SEVERAL WEEKS !!  Why???? Why??? HELP!!
desktop
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Dragonboy4712, allow me to clarify this.

 

To avoid confusion, Community usernames usually cannot contain the word 'Dropbox', because we use it to identify our own staff here in the forum. 

 

You can change your username at any time by going to My Settings > Personal > Username, if you wish.

 

Regarding your issue, Jay actually suggested reinstalling the Dropbox app, without uninstalling it first, so we might have created a little issue here.

 

What is the location of your Dropbox folder at the moment?

 

Also, if you hover over the Dropbox icon in your menu bar, what do you see?

Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
3 years ago

HI HANNAH,

TO ANSWER YOUR QUESTIONS:

1) I DON'T SEE A DROPBOX FOLDER ANYWHERE, BUT THE DROPBOX APP. IS IN MY APPLICATIONS FOLDER IN MY HARDDRIVE.

2) WHEN I HOVER OVER THE DROPBOX ICON IN THE MENU BAR I SEE THIS:

DROPBOX 182.4.6427 UP TO DATE

 

DOES THIS HELP?

JAMES

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try checking the location of the Dropbox folder from within the Dropbox desktop application preferences?

    • Dragonboy4712's avatar
      Dragonboy4712
      Explorer | Level 3
      3 years ago

      When I click on the dropbox app icon, it just opens a window with all the items that are in the dropbox, However, the dropbox app itself does not open, so I can't go to preferences when the app itself will not open

      James

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        So, just to clarify, when you click the Dropbox icon once in the menu bar, you're unable to click the avatar on the top right to access the preferences? What exactly happens when you try to do so?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      In the account tab, is it signed into a Dropbox account? Can you also go to the sync tab, and see if it shows any Dropbox folder location? 

      • Dragonboy4712's avatar
        Dragonboy4712
        Explorer | Level 3
        3 years ago

        Re/ your questions

        1) In the 'Account tab, it says "Your account has  2.8GB of storage", so I guess I have an account

        2) I don't see anywhere that says 'sync'>  Where do I find that?

        3) And where do I find the 'dropbox folder' you mention?

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