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Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
3 years ago

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly -EVERY HOUR FOR THE LAST SEVERAL WEEKS !!  Why???? Why??? HELP!!
desktop
Error Messages
Mac
Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
3 years ago

HI HANNAH,

TO ANSWER YOUR QUESTIONS:

1) I DON'T SEE A DROPBOX FOLDER ANYWHERE, BUT THE DROPBOX APP. IS IN MY APPLICATIONS FOLDER IN MY HARDDRIVE.

2) WHEN I HOVER OVER THE DROPBOX ICON IN THE MENU BAR I SEE THIS:

DROPBOX 182.4.6427 UP TO DATE

 

DOES THIS HELP?

JAMES

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try checking the location of the Dropbox folder from within the Dropbox desktop application preferences?

  • Dragonboy4712's avatar
    Dragonboy4712
    Explorer | Level 3
    3 years ago

    When I click on the dropbox app icon, it just opens a window with all the items that are in the dropbox, However, the dropbox app itself does not open, so I can't go to preferences when the app itself will not open

    James

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      So, just to clarify, when you click the Dropbox icon once in the menu bar, you're unable to click the avatar on the top right to access the preferences? What exactly happens when you try to do so?

      • Dragonboy4712's avatar
        Dragonboy4712
        Explorer | Level 3
        3 years ago

        OK thanks,

        When hover over the icon in the menu bar and I click on my initials (is that what you call 'avatar?), I can access preferences.  Now what?

        James

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In the account tab, is it signed into a Dropbox account? Can you also go to the sync tab, and see if it shows any Dropbox folder location? 

    • Dragonboy4712's avatar
      Dragonboy4712
      Explorer | Level 3
      3 years ago

      Re/ your questions

      1) In the 'Account tab, it says "Your account has  2.8GB of storage", so I guess I have an account

      2) I don't see anywhere that says 'sync'>  Where do I find that?

      3) And where do I find the 'dropbox folder' you mention?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Can you please send us a screenshot of your preferences window, James?

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