Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
3 years ago

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly

Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly -EVERY HOUR FOR THE LAST SEVERAL WEEKS !!  Why???? Why??? HELP!!
desktop
Error Messages
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try checking the location of the Dropbox folder from within the Dropbox desktop application preferences?

Dragonboy4712's avatar
Dragonboy4712
Explorer | Level 3
3 years ago

When I click on the dropbox app icon, it just opens a window with all the items that are in the dropbox, However, the dropbox app itself does not open, so I can't go to preferences when the app itself will not open

James

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    So, just to clarify, when you click the Dropbox icon once in the menu bar, you're unable to click the avatar on the top right to access the preferences? What exactly happens when you try to do so?

    • Dragonboy4712's avatar
      Dragonboy4712
      Explorer | Level 3
      3 years ago

      OK thanks,

      When hover over the icon in the menu bar and I click on my initials (is that what you call 'avatar?), I can access preferences.  Now what?

      James

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!