You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dragonboy4712
2 years agoExplorer | Level 3
Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly
Every hour I get a popup that says :Dropbox MacUpdate quit unexpectedly -EVERY HOUR FOR THE LAST SEVERAL WEEKS !! Why???? Why??? HELP!!
Hannah
Dropbox Staff
Thanks, James!
The 'sync' tab is the last one on the right. It should show you the location of the Dropbox folder there.
Dragonboy4712
2 years agoExplorer | Level 3
I found 'sync' somehow, from a window that popped up unexpectedly. Then sync said "where do you want to put the dropbox folder?". I clicked on putting it in my Applications folder, where I know I could find it. But then when I went to the Applications folder, the dropbox folder WAS NOT THERE???. Then another window that popped up unexpectedly said the dropbox folder was in LIBRARY/I-CLOUD STORAGE. But then when I went to LIBRARY, there WAS NO I-CLOUD STORAGE there!! VERY frustrating!!!! So help, how do I find the dropbox folder?? And why do I need it? What is the dropbox folder for? I have the dropbox app and when I click on it all the files in dropbox show up. By the way, I have a MAC computer, Is the causing a problem with following your instructions? Are your instructions for a PC, not a MAC. Help!!!???
- Jay2 years agoDropbox Staff
Thanks for the info, it seems that you're running the newer version of the Dropbox desktop application, where you Dropbox folder is located in the CloudStorage location.
If you can't find the Dropbox folder in Locations in the Finder sidebar, it can be restored by following these steps:
- Open Finder.
- Click Finder in the top-left of your screen.
- Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later).
- Click the Sidebar tab.
- Under Locations, check Cloud Storage.
The Dropbox app doesn't store your files inside it, the files are actually located in the Dropbox folder. The app runs in the background to keep the files in your Dropbox folder and the Dropbox site synced and up-to-date.
- Dragonboy47122 years agoExplorer | Level 3
OK, Now a folder with the name Dropbox (2023-09-17 1/23 PM) YAY!!! -finally
It only has one item in it. But when I click the dropbox icon in the top menu bar, there are dozens of items in the dropdown menu, some from years ago, that I don't think are associated with dropbox, but they are all there when I click the dropbox icon in the menubar. Any idea why?
Jim
- Jay2 years agoDropbox Staff
If you click the Dropbox icon in the menu bar, what is the current status of the app in the bottom left?
- Dragonboy47122 years agoExplorer | Level 3
It says "Everything is up to date"
- Jay2 years agoDropbox Staff
Just to confirm, when you click the globe icon on the Dropbox desktop application window, do the files on the site match those currently in the Dropbox folder in Finder?
- Dragonboy47122 years agoExplorer | Level 3
No they don't. In the globe , there are dozens of files from years ago, and on the dropbox folder, there is only one folder with a few files in it. Why the difference?
Jim
- Jay2 years agoDropbox Staff
Does the folder have any syncing icons on it to show that it is syncing normally?
Do you have any folders unchecked in the selective sync feature?
- Dragonboy47122 years agoExplorer | Level 3
Which folder are you referring to? The one from the dropbox folder or the ones from the globe icon?
- Hannah2 years agoDropbox Staff
Hey James!
Jay is referring to the local Dropbox folder in Finder; do the files in it have any syncing icons?
- Dragonboy47122 years agoExplorer | Level 3
I don't know what a syncing icon looks like, but there are no icons near the one folder and the one .doc file that was in it. The path for that folder was --harddrive--library -- iCloud storage ---dropbox
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