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Forum Discussion
Files are syncing, but the menu bar icon isn't present on my device.
Application Affected
Dropbox
Device
MacBook Air M3(Dell XPS 15, iPhone 13, etc.)
Operating System/Browser (if using the web)
MacOS 26.3
Dropbox App Version (if using the app)
243.4.6956
Question or Issue
Installed app but cannot access app preferences. Menubar icon is not appearing. Files are syncing properly but I cannot adjust settings/preferences. I have plenty of room in the menubar, so that's not the problem. Have reinstalled Dropbox twice but still don't have access to app or icon in menubar.
1 Reply
- Megan
Dropbox Community Moderator
Hi there, YankeeJim, let's see what we can find about this!
As a first step, can you confirm if you've tried the steps provided by my colleague under this similar thread.
If the steps there, or under the relevant Help Center article here don't help then please try performing an advanced reinstall using the steps mentioned here.
I'll be waiting for your updates!
