Files no longer available through Desktop App

It doesn't seem like you have any syncing icons in your Dropbox folder, possibly due to the other cloud app you have running at the same time (visible in your system tray). Could you try temporarily quitting that app to see if this helps view the icons?

Have you tried marking your files as available offline, if they are showing as online only? How many files do you have on your Dropbox account in general?

Lastly, the filepath you showed in the last image was very long. Is it greater than 260 characters in total? If so, this could affect Windows since there is a limit in the OS on the length of the full file and folder path to a specific file.

It doesn't seem like you have any syncing icons in your Dropbox folder, possibly due to the other cloud app you have running at the same time (visible in your system tray). Could you try temporarily quitting that app to see if this helps view the icons?

-I have never made any changes to my other cloud apps. Are you saying that I can't have 2 or more cloud systems running? I've never encountered this issue before. I did notice all of this changed when Windows did an automatic update to my computer. 

Have you tried marking your files as available offline, if they are showing as online only? How many files do you have on your Dropbox account in general?

-It is not an option (drop down menu) to make the files available offline. Also, there are 2.5T of information, I cannot download all of these files to make available for me to work offline. This is a Work Dropbox and there are over 15 users constantly using this system. 

Lastly, the filepath you showed in the last image was very long. Is it greater than 260 characters in total? If so, this could affect Windows since there is a limit in the OS on the length of the full file and folder path to a specific file.

-Filepath length has never been an issue for myself or other users. I am trying to access the same files that I have been since using DropBox service for over a year. 

Hey smoravarsi, it's not that you can't have other cloud apps working on your computer, they just shouldn't overlap with your Dropbox folder.

If you make changes to your files in your Dropbox folder, do these changes reflect in your account online and vice versa?

no changes are noted because DropBox disconnects without warning and nothing is synced. 

Thanks for checking, smoravarsi.

Do you mind if we send you an email, so we can look into this internally?

yes please email me. 

Thank you, SM

Hey again, smoravarsi! 

I’ve just opened a ticket for you. When you have some free time, please reply to it, and we’ll look into this further.

Just dropped in to say I have an identical problem.  I'm just a home user with 4GB in use (out of 8GB).  My Dropbox (160.4.4703) has been stuck on "Uploading 52 files ... Downloading 211 files ..." for two days (ever since my Windows 10 was upgraded to 22H2).

Thanks, but if the only choice is between running OneDrive and Dropbox, I'll stick with OneDrive.