Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

smoravarsi's avatar
smoravarsi
Helpful | Level 6
4 years ago
Solved

Files no longer available through Desktop App

My laptop recently updated to Windows 11 - Version 22H2 and since then DB no longer sync's. I have uninstalled/reinstalled, and nothing seems to work. Any assistance would be greatly appreciated. 

  • smoravarsi's avatar
    smoravarsi
    4 years ago

    Chris if you have another cloud service running, turn it off until DB is completely done updating files. I found this to be the only cure

28 Replies

Replies have been turned off for this discussion
  • smoravarsi's avatar
    smoravarsi
    Helpful | Level 6
    4 years ago

    I'm no expert that this was the fix, but it did work for me. Once DB was completely updated, I turned GoogleDrive back on and have not had the recurring issue. Good luck! 

  • ChrisMiller's avatar
    ChrisMiller
    Explorer | Level 4
    4 years ago

    I've exited OneDrive, but it hasn't made any difference so far.  I'll give it an hour or two ...

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey ChrisMiller, welcome to our Community! 

     

    Did you see any progress after trying what Chris suggested? 

     

    Also, have you tried any troubleshooting steps mentioned in this thread, or on your own? I'm asking just so we can be aligned, and so I can provide the next course of action.

     

    Keep me posted, and we'll take it from there. 

  • ChrisMiller's avatar
    ChrisMiller
    Explorer | Level 4
    4 years ago

    Thanks Megan.  I exited OneDrive (I'm not running Google Drive), but it made no difference.  My Dropbox folder in Windows Explorer is showing green ticks, apart from one folder, which has disappeared from Dropbox on the web and on other devices (Android phone), but all the files are still there on my PC.  Absent other suggestions, my next step would be to try uninstalling and reinstalling Dropbox, but I see others have done that already without success.

  • ChrisMiller's avatar
    ChrisMiller
    Explorer | Level 4
    4 years ago

    This is what Explorer looks like - it's the 'Flights' folder that's disappeared apart from on my PC.  

  • ChrisMiller's avatar
    ChrisMiller
    Explorer | Level 4
    4 years ago

    Thanks Walter, yes my flights folder was in the 'deleted' page and has now been restored.  Everything's now happy again 👍

     

    Very odd though, I'm 99.9% sure I didn't delete it accidentally, as it's a two stage process.  And if I did, that's no reason for Dropbox to stop syncing other folders.  But then technology is wonderful, as long as it works!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for keeping me in the loop, Chris. I'm happy to hear it's sorted now!

     

    See you around the Community and have a lovely weekend ahead!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!