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Forum Discussion
BobF18
2 years agoHelpful | Level 5
Folders Appearing and Filling with Empty Folders Every Few Minutes on Mac OS
Dropbox has begun placing folders within folders in my Documents Folder. I'm on a new MacBook Pro running the newest operating system, and this just started up yesterday. Odd thing is I haven't used dropbox in quite some time.
I went on, and deleted everything on both accounts, and the problem persisted, so I deleted my account entirely and got rid of all associated files on the computer, and still the problem persists. I reactivated one of the accounts so I could come here to ask for help.
The folder is called:
com.apple.app-analytics.production.upload-dropbox
Inside are hundreds of folders with names like below. There are about 18 per hour:
0D093EEA-1937-446E-B58F-7E530AA20564
51 Replies
Replies have been turned off for this discussion
- BobF182 years agoHelpful | Level 5
Are there any other ideas? It keeps saving empty folders. I tried pausing sync, syncing just one file, deleting my account and app, and creating a new account the following day, and the folders keep coming. Help!
- Megan2 years ago
Dropbox Community Moderator
Hi BobF18, can I send you an email, in order for us to have a closer look into this?
- BobF182 years agoHelpful | Level 5
Absolutely! Let me know what the email address is. When I first sent this in via the support portal, the message I got was to come here to the communities to find help.
Thanks!!!
Bob
- Walter2 years ago
Dropbox Community Moderator
Hey BobF18 - I just followed up via email to the email address that's associated with your Community profile.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
- warp50002 years agoHelpful | Level 6
Were you able to work this out? I seem to be having the same issue.
- Walter2 years ago
Dropbox Community Moderator
Hey warp5000 - thanks for letting us know about this.
Could you let us know some additional information so that we can make sure we're on the same page?
For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there?
When did you first noticed this by the way?
Do you see anything odd logged in your events page?
- warp50002 years agoHelpful | Level 6
Macbook Pro Sonoma 14.5
I wasn't running Dropbox besides in the background. I tried uninstalling it, putting it back, uninstalling, deleting the folders, etc. I noticed it several days ago. I'm not sure what version of Dropbox I was running before but it must have been fairly older.
For some reason the folder keeps returning and growing.
- at714852 years agoHelpful | Level 5
I'm also experiencing the same issue. I deleted the folder several times, but the parent folder reappears and a new subfolder appears every three to five minutes. Also on Sonoma 14.5, but I haven't had Dropbox installed for several weeks now.
- at714852 years agoHelpful | Level 5
I believe I’ve identified the culprit. I was able to open a file in one of the randomly-created folders, and it referenced the iPadOS Weather widget. I turned off the option to Share iPad Analytics (Settings > Privacy & Security > Share iPad Analytics), and it seems like it fixed the issue. I normally have the setting off, but must have enabled it by mistake when updating to 17.5 earlier this week.
I also turned off the option to share analytics on the MBP and iPhone, and all is good (so far! 🤞).
Anyway, I hope this helps some of you.
- warp50002 years agoHelpful | Level 6
I don't seem to have this option im my Privacy & Security. There is no Share iPad Analytics available on my Mac. Am I missing something? I just went through the nearly 50 folders and there is nothing in any of them.
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