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dtelesky's avatar
dtelesky
Helpful | Level 5
3 years ago
Solved

How can I install the Dropbox desktop app, NOT Dropbox Lite?

I have a new HP running Windows 11 and an existing Dropbox account that I need to download on this laptop for work.  Dropbox Lite will not work for what I need, but I can't seem to download regular D...
desktop
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windows
  • dtelesky's avatar
    dtelesky
    3 years ago

    I finally figured out that the brand new computer was shipped in "S" Mode.  Once I took it out of that, Dropbox installed just fine.   Thank you for your help!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
@dtelesky wrote:

I have a new HP running Windows 11 and an existing Dropbox account that I need to download on this laptop for work.  Dropbox Lite will not work for what I need, but I can't seem to download regular Dropbox.  

Your HP likely has an ARM processor; not an Intel or ADM x86 processor. Support for ARM is still in the beta phase.

 

  • dtelesky's avatar
    dtelesky
    Helpful | Level 5
    3 years ago

    thank you for your quick reply!   The computer does actually have a 12th generation Intel Core processor....

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      dtelesky wrote:

      thank you for your quick reply!   The computer does actually have a 12th generation Intel Core processor....

      Then you should be able to install the regular application. Make sure you're downloading it from Dropbox, and not through the Microsoft Store, which only offers the Lite version.

       

      • dtelesky's avatar
        dtelesky
        Helpful | Level 5
        3 years ago

        I finally figured out that the brand new computer was shipped in "S" Mode.  Once I took it out of that, Dropbox installed just fine.   Thank you for your help!

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