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Forum Discussion

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago
Solved

How can I safely uninstall and reinstall the desktop app without losing files?

I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled...
desktop
Install
Uninstall
  • Hannah's avatar
    Hannah
    2 years ago

    Happy to hear that, Bob!

     

    If you need any help or have questions, we're here for you.

     

    Have a great day!

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Rick: right-clicking on one of the fldrs shown shows  a dropdown menu with several Dropbox specific entries: "copy Dropbox link", "view on Dropbox.com", "don't sync to Dropbox.com".

 

Does this mean that it has been installed correctly assuming that I have admin credentials even 'tho there was no request for admin password ?  Thanx.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Bewildered_Bobby, it sounds the app is indeed installed to your device, yes. 

 

If you don't face any palpable issues, then it means it's already installed with admin privileges. 

  • Bewildered_Bobby's avatar
    Bewildered_Bobby
    Collaborator | Level 8
    2 years ago

    Hi Megan: Thanx for the quick reply. But Nancy also wrote - "Can you see syncing icons next to your files, too?"  Since syncing icons are NOT visible can I assume that "syncing" is optional which may explain absence of syncing icons since my desktop is only device in use ?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Bewildered_Bobby, could you send us a screenshot of how your files inside your Dropbox folder look like at the moment including the app's status as shown in your system tray? 

      • Bewildered_Bobby's avatar
        Bewildered_Bobby
        Collaborator | Level 8
        2 years ago

        Hi Walter: icon in system tray is a red square with white '1'.

         

        Requested screen show shd be below (hopefully large enuff to be understood). If too small how can i make it larger ?

         

        Bewildered Bob

         

         

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