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Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago
Solved

How can I safely uninstall and reinstall the desktop app without losing files?

I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled...
desktop
Install
Uninstall
  • Hannah's avatar
    Hannah
    2 years ago

    Happy to hear that, Bob!

     

    If you need any help or have questions, we're here for you.

     

    Have a great day!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Bewildered_Bobby, it sounds the app is indeed installed to your device, yes. 

 

If you don't face any palpable issues, then it means it's already installed with admin privileges. 

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Hi Megan: Thanx for the quick reply. But Nancy also wrote - "Can you see syncing icons next to your files, too?"  Since syncing icons are NOT visible can I assume that "syncing" is optional which may explain absence of syncing icons since my desktop is only device in use ?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Bewildered_Bobby, could you send us a screenshot of how your files inside your Dropbox folder look like at the moment including the app's status as shown in your system tray? 

  • Bewildered_Bobby's avatar
    Bewildered_Bobby
    Collaborator | Level 8
    2 years ago

    Hi Walter: icon in system tray is a red square with white '1'.

     

    Requested screen show shd be below (hopefully large enuff to be understood). If too small how can i make it larger ?

     

    Bewildered Bob

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    H again Bewildered_Bobby, thanks for the screenshot!

     

    From your screenshot I see that you have gray cloud icons on your files, this is one of the Dropbox sync icons that indicates that your files are in "online-only" state.

     

    That means that they are present in your Dropbox folder, but are not taking up physical space on your hard drive.

     

    If you simply double-click them, they should download and get a green check mark on them instead. Can you check and confirm?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for your reply, Bobby.

     

    Is everything working okay now?

  • Bewildered_Bobby's avatar
    Bewildered_Bobby
    Collaborator | Level 8
    2 years ago

    Hi Hannah: Thanx for asking.  DropBox.com appears to be working as advertised but I still have more online learning to do. There is plenty of help avail (especially you wonderful staffers at DropBox) so I'm confident abt becoming more productive soon.

     

    Less Bewildered Bob

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to hear that, Bob!

     

    If you need any help or have questions, we're here for you.

     

    Have a great day!

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