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Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago
Solved

How can I safely uninstall and reinstall the desktop app without losing files?

I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled...
desktop
Install
Uninstall
  • Hannah's avatar
    Hannah
    2 years ago

    Happy to hear that, Bob!

     

    If you need any help or have questions, we're here for you.

     

    Have a great day!

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Hi Walter: icon in system tray is a red square with white '1'.

 

Requested screen show shd be below (hopefully large enuff to be understood). If too small how can i make it larger ?

 

Bewildered Bob

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

H again Bewildered_Bobby, thanks for the screenshot!

 

From your screenshot I see that you have gray cloud icons on your files, this is one of the Dropbox sync icons that indicates that your files are in "online-only" state.

 

That means that they are present in your Dropbox folder, but are not taking up physical space on your hard drive.

 

If you simply double-click them, they should download and get a green check mark on them instead. Can you check and confirm?

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