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Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
1 year ago
Solved

How can I safely uninstall and reinstall the desktop app without losing files?

I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled...
desktop
Install
Uninstall
windows
  • Hannah's avatar
    Hannah
    1 year ago

    Happy to hear that, Bob!

     

    If you need any help or have questions, we're here for you.

     

    Have a great day!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for your reply, Bobby.

 

Is everything working okay now?

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
1 year ago

Hi Hannah: Thanx for asking.  DropBox.com appears to be working as advertised but I still have more online learning to do. There is plenty of help avail (especially you wonderful staffers at DropBox) so I'm confident abt becoming more productive soon.

 

Less Bewildered Bob

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Happy to hear that, Bob!

     

    If you need any help or have questions, we're here for you.

     

    Have a great day!

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