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neosmile's avatar
neosmile
Helpful | Level 5
6 years ago
Solved

How could I get Dropbox Paper 2020?

How could I upgrade to Dropbox Paper 2020 from the older version?

Dropbox Paper
Setting up the apps
  • Fiona's avatar
    Fiona
    6 years ago

    Hello neosmile. 

    Thank you for your interest in Paper 2020 :heart_eyes:. 

    Currently, the Paper 2020 release is available to new users only. Our team is currently in the works of a new feature in order to build the best Paper experience for all our users. Old and new. 

    You will hear more about this feature and your Paper docs will live in the Dropbox filesystem, when the development is finalised. 
     
    What I did -because I honestly couldn't wait- is this: I created a new Dropbox account and shared my old Paper docs to it. 
     
    Notes:pushpin:
    • "Old" Paper docs shared with Paper 2020 release users will be available in their Dropbox home and will show in Recents. 
    • Paper 2020 release docs shared with Legacy users will be available on their Dropbox home, but not in Paper. 

    :books:

    Here is a help center article with all the information you need. 

    Feel free to ask more questions. 

    Cheers! 

82 Replies

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  • Julien B.12's avatar
    Julien B.12
    Helpful | Level 6
    4 years ago

    End of June 2022 and still nothing for Dropbox Paper legacy users.

    Is there a management issue at Dropbox?

  • YogY's avatar
    YogY
    Helpful | Level 5
    4 years ago

    Having been an advocate of Dropbox since 2010 and persuaded many companies to migrate/start using Dropbox, it makes me sad to see such a seemingly trivial issue destroy the reputation.

     

    To be clear: the issue is not being on an older version of Paper, the issue is the collaboration between users with different versions. This has led to a lot of frustration and even more time wasted.

     

    Please at least communicate clearly on the progress. Thank you.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    richratt sadly not 😞 

     

    And no, we know no more than you guys do I'm afraid

  • richratt's avatar
    richratt
    Explorer | Level 4
    4 years ago

    I'd be happy to set up a new account so I can get the "new" version of Paper, but I don't want to lose the extra ~4GB of free storage that I've accumulated. Is there any way I can create a new account and transfer my extra storage? I'd have no problem moving the files/notes over myself.

  • Steve J.5's avatar
    Steve J.5
    Helpful | Level 6
    4 years ago

    What you've described is the promise.

  • lawrencebroadie's avatar
    lawrencebroadie
    Helpful | Level 5
    4 years ago

    We don't use Dropbox paper because it is not properly connected to Dropbox. It's illogical that you cannot use Paper for ideas generation then not file it in the relevant folder in Dropbox itself (i.e. if you're working on a project, have brainstorm session). Major draw back for us. 

  • AndrewK's avatar
    AndrewK
    Explorer | Level 4
    4 years ago
    Soo I just went to try Paper out & discovered even though it came out 2 years ago & I’ve been a paid user for quite a while I don’t have the latest version? Smells like abandonware to me.
  • bconglet's avatar
    bconglet
    Helpful | Level 6
    4 years ago

    Now 2022, still no sight of Dropbox Paper 2020, and still getting the "the team is working hard to roll this out to all existing users" response from support. Looks like they have rescheduled the legacy API depreciation yet again, to Q2 2022. So, who knows at this point when us, long-time paying users, will see this new feature that new free accounts have had for 2 years... Almost as if they only care about new user growth over user retention -OR- they actually want all of us existing users to create new accounts to get a feature promised 2 years ago to artificially inflate their user account growth figures. I guess it's all about the stock price nowadays. 

  • Marc S.41's avatar
    Marc S.41
    Explorer | Level 4
    5 years ago

    Hi...any update on when legacy users get access to the new Paper experience?

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