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Forum Discussion
How do I access my vault?
I am trying to access my vault from the web portal. I look on the left hand scroll window and my vault is grayed out. I cannot interact with it. How do I access my vault?
6 Replies
- Jay
Dropbox Community Moderator
Hi Steve S.77, thanks for bringing this to our attention.
Could you clarify exactly what you're experiencing on the site?
A screenshot of this would help us greatly and will help me to assist further!
- Jay
Just for clarification, are you accessing it from the Dropbox site directly, or via another app, such as the Dropbox for S Mode app?
- Through the website.
- Jay
Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system. I had the same issue -- greyed out vault on website page. I used Support Chat and it turns out that Google Chrome prevented me from accessing my Vault. I was encouraged to try a different browser. I used Microsoft Edge and got into my Vault easily.
